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##### In the heart of Ukiah, CA, __[Heritage Mendocino](https://heritage-mendocino.com/)__ is more than just a dispensary; it's a family-run micro-business with a unique mission. 

##### Founded by Coral Greenhalgh and her husband, this establishment is the world’s first public cannabis hashery, offering a blend of education, experience, and top-quality cannabis products. 

##### We recently had the pleasure of speaking with Coral about her journey with Meadow’s dispensary POS system, the challenges she faced with previous systems, and how Meadow’s dispensary POS has transformed her operations.

<sidebar padding="no" side="right"> ![Streamline Cannabis Operations with Meadow’s Dispensary POS](//images.ctfassets.net/6kwu1u6s8j23/3W8P8pc5xQoeEXdmzeORs6/75577e9b3913f0cdf6de1f9cea4655d4/IMG_2914_-_Coral_Greenhalgh.jpg) </sidebar> 

### **A Vision Beyond Retail: Creating a Cannabis Destination**

When Coral and her husband, Kyle Greenhalgh established Heritage Mendocino, their vision extended beyond the traditional dispensary model. They wanted to create a destination—a place where customers could not only purchase cannabis products but also immerse themselves in the craft of hash making. "Our goal is to be not just a dispensary, but a destination," Coral shared. "We educate customers and let them be a part of the hash-making process."

Heritage Mendocino offers tours and educational opportunities, welcoming visitors to learn about the intricacies of cannabis production. This hands-on approach sets them apart from other operators, creating an environment where customers can connect with the product on a deeper level. "We want all demographics to feel welcome and comfortable here," Coral emphasized, reflecting on the inclusive atmosphere they have cultivated.

<sidebar padding="no"> ![Top Dispensary POS Systems for 2024](//images.ctfassets.net/6kwu1u6s8j23/4tLP2X5ySvOlwasjaxrDJb/61c1af6df2aa3d782c5f9b5fed9f0ff9/rs_w_365_h_365_cg_true.webp) </sidebar> 

### **The Challenges of Previous Dispensary POS Systems**

Before transitioning to Meadow’s dispensary POS, Coral and her team used another POS system that ultimately fell short of their needs. "It was too expensive, and we also experienced a lack of customer support," Coral explained. 

This lack of support was a significant pain point for Coral, as it made daily operations more challenging. When issues arose, they struggled to get timely assistance, which impacted the efficiency of their business. This experience highlighted the need for a dispensary POS system that was not only functional and affordable but also backed by a team that understood the unique needs of a small, community-focused dispensary.

<sidebar padding="no" side="right"> ![The Future of Cannabis Retail: Dispensary POS Solutions](//images.ctfassets.net/6kwu1u6s8j23/3WDB6rVxpS0x6eJ9dLCfUs/d1dbb7129c3f97796d68f5f1bc9a3295/1.png) </sidebar> 

### **Why Meadow Dispensary POS? A Community-Centered Choice**

The decision to switch to Meadow’s dispensary POS was driven by several key factors, but one of the most compelling was Meadow’s deep involvement in the cannabis community. "We like the community around Meadow," Coral noted. "Supporting a local company that is involved in our cannabis community was very important to us."

This community connection, combined with Meadow's reputation for reliability and user-friendly design, made it the ideal choice for Heritage Mendocino. The switch to Meadow’s dispensary POS promised to simplify their operations, enhance customer service, and provide a system that truly aligned with their business values.

### **Streamlining Operations with Meadow Dispensary POS**

Since implementing Meadow’s dispensary POS, Heritage Mendocino has experienced a significant improvement in their day-to-day operations. One of the most immediate benefits was the system’s ease of use, particularly at the point of sale. "Easier operation at the POS has made things very simple for budtenders," Coral shared, highlighting how Meadow's intuitive dispensary POS interface has transformed the way their team interacts with customers.

The simplified interface of Meadow’s dispensary POS has also had a positive impact on Coral's workflow, especially in areas like retail cash counts and order management. "I’ve changed the way that I do my retail cash counts and have started to really like the orders report that I pull for those," Coral explained. This newfound efficiency has allowed Coral to focus more on other critical aspects of the business, knowing that the dispensary POS system is handling the technical side.

### **Exceptional Support: A True Partnership**

<sidebar padding="no"> ![Cannabis Retail Success: Choosing the Right Dispensary POS](//images.ctfassets.net/6kwu1u6s8j23/32dsY0vQZLVuJp4ff3eHDM/19e772ee4f8cccefb6971a096ae4d264/IMG_1976_-_Coral_Greenhalgh.png) </sidebar> 

One of the standout features of Meadow’s dispensary POS is the support Coral and her team received during the transition. The importance of good support cannot be overstated, and Coral was quick to praise Meadow’s dedication to their customers, "we had onsite support at the time of making the switch, and Meadow staff have been very helpful and personable at every interaction"

This level of support has continued beyond the initial transition, with Meadow's team consistently going above and beyond to assist Heritage Mendocino whenever needed. For Coral, this reliability is a key reason why she feels confident in her decision to partner with Meadow. Knowing that help is just a phone call away provides peace of mind, allowing her to focus on growing the business.

### **Adapting to Compliance Needs with Meadow Dispensary POS**

Compliance with state regulations and reporting requirements is a critical aspect of running a cannabis dispensary, and Coral acknowledged that Meadow’s dispensary POS is helping them navigate these complexities. 

As they become more familiar with Meadow’s dispensary POS reporting features, Coral expects that it will further streamline their compliance processes, reducing the time and effort required to meet regulatory demands. This adaptability is another reason why Meadow’s dispensary POS is a perfect fit for Heritage Mendocino, providing a flexible solution that grows with their needs.

#### **Looking Forward: The Future of Heritage Mendocino with Meadow Dispensary POS**

As Heritage Mendocino continues to grow, Coral is excited about the future, particularly in expanding their online sales capabilities. The user-friendly online menu offered by Meadow’s dispensary POS is a key component of their growth strategy, allowing them to reach more customers and provide a seamless shopping experience both in-store and online.

"Our goal is to start fulfilling more online sales," Coral shared. "The online menu seems very user-friendly, and we’re excited to see how it will help us connect with even more customers."

<sidebar padding="no" side ="right"> ![Why Choose the Best Dispensary POS System for Your Business?](//images.ctfassets.net/6kwu1u6s8j23/6Ku3uki61LwDJfZrubZy8/88691b4e3fe002b077b79c067e8ae7ca/Heritage_Logo__-_Coral_Greenhalgh.jpg) </sidebar> 

Looking ahead, Coral sees Meadow’s cannabis retail point of sale as a crucial partner in helping Heritage Mendocino achieve its long-term goals. Whether by streamlining operations, enhancing compliance, or expanding their digital presence, Meadow POS is well-equipped to support Heritage Mendocino every step of the way.

For dispensaries considering a switch, Heritage Mendocino's experience highlights the difference the right cannabis retail point of sale system can make.

### Meadow's Dispensary POS Software: A Customized Solution for Cannabis Retail

##### **Effortless, Automated Cannabis Compliance**

Stay ahead of compliance requirements with automated workflows specifically designed for cannabis retailers. Our fully automated Metrc sync performs daily checks and resolves issues, saving you hours of time and preventing negative inventory. This feature makes it easy to stay compliant with Michigan's cannabis retail regulations.

##### **Comprehensive Sales Management**

Oversee in-store, online, delivery, kiosk, lounge, events, and pick-up sales from a single dashboard. Deliver top-notch service across all channels. Seamlessly toggle between these tools on one device, ensuring smooth and efficient operations no matter where the sale occurs.

<sidebar padding="no"> ![How Dispensary POS Systems Enhance Customer Experience](//images.ctfassets.net/6kwu1u6s8j23/7IcSJbV0NPUtk7s2NNWAhq/7f201f3f86dbffeb51ed9320dbaf60ce/2.png) </sidebar> 

##### **Reliable and Consistent Performance**

Experience a platform that boasts over 99% uptime, providing fast, reliable service with features that streamline your operations. Enjoy uninterrupted performance, even during peak times like 4/20, ensuring your dispensary runs smoothly when it matters most.

##### **Fast delivery where your customers need it**

Experience Meadow's Dynamic Delivery, an innovative method that transforms your customer interactions and sets you apart from competitors who rely on traditional delivery methods. Offer hub-and-spoke or ice cream truck models to scale your operations and expand your margins.

##### **User-Friendly Interface**

Our intuitive, "stoner-proof" software, paired with white-glove support and comprehensive training, ensures quick staff onboarding with minimal retraining costs. This user-friendly approach allows your team to get up to speed swiftly and effectively.

##### **eCommerce & Menu PRO**

Boost your online presence with a customizable, SEO-friendly eCommerce menu. Meadow’s Menu PRO enables you to create a visually appealing and functional online shopping experience, enhancing customer engagement and driving sales.

##### **Powerful Reporting and Actionable Insights**

Transform your data into actionable insights with Meadow’s POS system. Our robust reporting features provide a clear overview of your business, empowering you to make informed decisions that drive growth.

<sidebar padding="no" side="right"> ![Efficient Cannabis Retail Management with POS Technology](//images.ctfassets.net/6kwu1u6s8j23/2DMf83wrdfGYpb8ZF3fUYd/5a90c1d7ef448750f548816cbe4af935/3.png) </sidebar> 

##### **Advanced Dispensary Inventory Management**

Ensure you’re always stocked and ready to meet customer demand. Automate inventory management with smart forecasting, so you never have to say 'sorry, we’re out of stock' again.

##### **Loyalty & Rewards, Seamless Integrations, Enhanced Delivery Solutions, Premium Support & More**

By choosing our dispensary POS software, you gain a tailored system designed to optimize operational efficiency, maintain compliance, and provide the best customer service in the cannabis industry.

### Discover how Meadow can transform your cannabis retail business.

<callout>[Click here to book a call!](#upgrade-now)</callout>

Uncover the story behind their innovative cannabis retail experience.

Why Heritage Mendocino Chose Meadow: A Dispensary POS Success Story

#### At the [Michigan Flower Expo](https://theflowerexpo.com/) on August 7th in Lansing, the Meadow team announced our latest feature: Tiered Pricing, also known as Deli-Style Pricing, for Michigan Dispensaries. 

This feature launch underscores our commitment to creating cannabis POS software solutions tailored specifically for Michigan dispensaries, addressing customer preferences, local regulations and market nuances. Meadow’s entry into Michigan has been thoughtful and strategic. We’ve taken the time to understand the market and create technology tailored to Michigan’s unique regulations and retail needs. 

Deli Style Pricing is just one example of how Meadow is delivering solutions that fit Michigan dispensaries and their customers. This approach, also known as Tiered Pricing, offers a unique way for dispensaries to cater to customer preferences and budget, and enhance their shopping experience. 

![Michigan Cannabis POS Software](//images.ctfassets.net/6kwu1u6s8j23/3MtJRaVlTMesKFYdfdzQa1/e1571dcea8596aecc48f211574d3b63f/1.jpg) 

#### Let’s dive into what Deli Style Pricing is, how it works, and the benefits it brings to your dispensary.

### What is Deli Style Pricing?

<sidebar padding="no" side="right"> ![Michigan Cannabis POS Software system Meadow](//images.ctfassets.net/6kwu1u6s8j23/m5ElJiF4StMKxX5aKl1PG/e5c2cdf7099e2022379378de6991a4bb/2.jpg) </sidebar>

Deli style pricing in cannabis retail means purchasing flower that isn't pre-weighed and pre-packed. Instead, a dispensary budtender weighs out loose flower in front of a customer from bulk flower jars. 

This method is ideal for dispensary shoppers who are more selective when choosing flower, want to try new strains, or like to get a discount when buying their favorite strain in bulk. Whether you choose a gram to sample or opt for a bulk discount on your favorite strain, deli style pricing offers unparalleled flexibility and personalization.

### What’s Considered “Pre-Packed?”

In contrast, pre-packaged cannabis has been weighed and packaged ahead of time. Whether by choice or regulatory mandate, pre-packing flower ensures a clean and quality product for the customer. However, some customers feel that with pre-packaged weed, they may not know exactly what they’re getting and might worry about receiving the best value for their money.

<sidebar padding="no" side="right"> ![Dispensary POS software for Cannabis retailers in Michigan](//images.ctfassets.net/6kwu1u6s8j23/5NoniTGWLcL5gwUlF4xHPf/b05ebc7b892b25fcb3dee66dc4e6bd98/5.jpg) </sidebar>

### The Advantages of Deli Style or Tiered Pricing

Many shoppers, particularly experienced ones, appreciate the opportunity to receive a discount when purchasing flower in bulk. This method also offers a more personalized experience, fostering meaningful interactions with budtenders. These interactions not only enhance the overall shopping experience but also contribute to increased customer loyalty and retention. For many, especially those new to cannabis, the guidance and insights provided by the budtender can make all the difference in selecting the right flower to suit their needs.

##### **Mix & Match Cannabis Strains Across Price Points**

Imagine offering customers the flexibility of mix-and-match pricing across a shelf or your entire inventory with deli-style cannabis pricing, offering unparalleled versatility in your strategy. This approach allows customers to choose their desired strains in varying quantities, combining different products to create their perfect selection. Whether they want a gram of one strain and an eighth of another, deli-style pricing empowers them to customize their purchase, enhancing the shopping experience and encouraging sales across your entire product range. This dynamic pricing strategy not only caters to diverse customer preferences but also optimizes inventory turnover by promoting the sale of smaller quantities from a broad selection.

##### **Enhanced Customer Experience**

Deli style pricing provides a more personalized shopping experience, allowing customers to see and smell the flower up close before purchasing. This approach also encourages customers to ask questions about different strains, leading to more informed choices and a deeper connection with the product and the budtender.

##### **Increased Sales and Customer Loyalty**

Deli style pricing not only offers flexible purchase options but also fosters meaningful interactions between the budtender and the customer. This personal connection provides an opportunity for rapport-building and upselling, which can lead to increased sales and stronger customer loyalty. Customers also appreciate being able to buy exact quantities, whether sampling a small amount or purchasing in bulk for a discount, all while enjoying a more personalized shopping experience.

##### **Reduction in Product and Packaging Waste**

Deli style pricing also helps reduce both product and packaging waste. By allowing customers to purchase only the quantities they need, dispensaries can minimize leftover stock that might otherwise go unsold. Additionally, this approach reduces the amount of packaging waste associated with pre-packaged flower, contributing to a more sustainable retail approach.

<sidebar padding="no" side="right"> ![Cannabis sales with Deli-style ](//images.ctfassets.net/6kwu1u6s8j23/1kKcxfbZOMnjBKpfKd1slL/6422cb1ebaaf29db5adc3eff916dba7d/3.jpg) </sidebar>

#### Meadow's New Deli Style Pricing Tiers Feature

Meadow's Deli Style Pricing Tiers were specifically designed for Michigan dispensaries. This feature brings a host of functionalities and benefits tailored to streamline operations and enhance customer satisfaction.

#### **Key Functionalities**

1. **Fully Integrated:** Say goodbye to manual entries! Our Deli-Style Pricing Tiers are fully integrated with your dispensary's scales, automatically populating weight and pricing data within Meadow's POS system for fast, accurate transactions without the hassle or error of manual input.
2. **Flexible Tier System:** Our tier system allows you to apply pricing tiers to a single product, across multiple products, or all products. Enjoy the flexibility of mix-and-match pricing across a shelf or your entire inventory, providing unparalleled versatility in your pricing strategy.
3. **Real-time Inventory Management and Pricing Updates:**
Our POS system provides real-time inventory management and pricing updates. As weights are measured and sales are processed, inventory levels are automatically adjusted within the system, ensuring accurate tracking and management of your stock.

### Scale Integration for Fast and Accurate Pricing

The scale integration in Meadow's Deli Style Pricing Tiers feature is designed to provide fast, accurate, and efficient transactions.

**How It Works:** Once the cannabis flower is placed on the scale, the system automatically populates the weight and calculates the price based on the predefined pricing tiers. The scale populates these details directly into Meadow's cannabis POS software.

<sidebar padding="no" side="right"> ![Cannabis POS Software system Meadow ](//images.ctfassets.net/6kwu1u6s8j23/UmyM3iuh3Gj2ktL9PrIWo/61a710d855021dee0963d35490f3f922/4.jpg) </sidebar>

In an industry as dynamic as cannabis retail, having a POS system that’s tailored to your specific market makes all the difference. Meadow’s Deli Style Pricing Tiers and other features are designed with Michigan dispensaries in mind, offering tools that not only streamline operations but also enhance the customer experience. From ensuring compliance to fostering customer loyalty, Meadow’s POS system provides everything you need to succeed in the Michigan market. 

### Meadow's Dispensary POS Software: A Tailored Solution for Michigan Cannabis Retail

##### **Easy, Automated Cannabis Compliance**
Stay on top of compliance with automated workflows designed for cannabis retailers. [Our fully automated Metrc sync](https://getmeadow.com/features/metrc-compliance) saves you hours of time with daily checks and issue resolutions, ensuring zero negative inventory. This feature simplifies compliance, making it effortless for you to adhere to Michigan's cannabis retail regulations.

##### **All-In-One Sales Management**
Manage in-store, online, delivery, kiosk, lounge, events, and pick-up sales from one dashboard. Deliver exceptional service everywhere. Easily toggle between these tools [all in one device](https://getmeadow.com/features/point-of-sale), ensuring a seamless and efficient operation across all sales channels.

##### **Reliable Performance**
With over 99% uptime, our platform is fast, reliable, and packed with features to streamline your operations. Enjoy 100% uptime on 4/20, ensuring your dispensary runs smoothly during peak times.

##### **Ease of Use**
Our "stoner proof" software, white-glove support, and detailed training system ensure fast staff training and minimal retraining costs. This user-friendly approach means your team can get up to speed quickly and efficiently.

##### **eCommerce & Menu PRO**
Optimize your online presence with a customizable, [SEO-friendly eCommerce menu](https://getmeadow.com/features/ecommerce). Meadow’s Menu PRO allows you to create an attractive and functional online shopping experience, enhancing customer engagement and driving sales.

##### **Robust Reporting and Actionable Insights**
Turn analytics into action and understand your business at a glance. Meadow’s POS system provides robust reporting features that offer deep insights into your operations, helping you make informed decisions to grow your business.

##### **Dispensary Inventory Management**
Never say 'sorry, we’re out of stock' again. Automate [inventory management](https://getmeadow.com/features/inventory-management) with smart forecasting, ensuring you always have the right products on hand to meet customer demand.

##### **Loyalty & Rewards, Top Shelf Integrations, Advanced Delivery Solutions, Premium Support & more.**

By choosing our dispensary POS software, Michigan dispensaries gain a tailored POS system designed to enhance operational efficiency, ensure compliance, and deliver the best customer service in the cannabis industry.

##### Discover how Meadow can transform your cannabis retail business.

<callout>[Click here to book a call](#upgrade-now)</callout>

__Read more:__ [How to Start a Cannabis Delivery Service in Michigan ](https://getmeadow.com/blog/how-to-start-a-cannabis-delivery-service-in-michigan)

Learn how Deli Style Pricing can elevate your dispensary's customer experience and operations.

Announcing “Deli Style” Pricing  for Michigan Dispensaries, The Latest Addition to Meadow’s Cannabis POS

As Michigan continues to expand its legal cannabis industry, a dynamic and rapidly growing market opportunity emerges for retailers and entrepreneurs alike. The Great Lakes State, known for its resilience and innovative spirit, is now becoming a major player in the cannabis sector. 

### Navigating the Expanding Cannabis Landscape in Michigan

Reports indicate that [Michigan now sells more cannabis products per month than California](https://www.sfgate.com/cannabis/article/california-cannabis-largest-market-19495568.php), challenging California's long-held status as the largest legal market for cannabis in the world.

In March 2024, [Michigan generated $290 million in cannabis sales](https://www.greenmarketreport.com/the-struggle-is-real-california-cannabis-sales-plummet-with-tax-hikes-on-the-horizon/?utm_source=substack&utm_medium=email), suggesting an impressive $3.5 billion annual market. Although California has four times Michigan's population (10 million vs. 40 million), Michigan's cannabis market is growing so rapidly that it has officially surpassed California's in terms of monthly product sales.

This presents a unique opportunity for existing retailers to expand their footprint and for new delivery businesses to carve out their niche in this burgeoning market.

### How to Start a Cannabis Delivery Service in Michigan

<sidebar padding="no"> ![Michigan Delivery Services ](//images.ctfassets.net/6kwu1u6s8j23/5dhYg7TQbWfulFwDR93q0j/33510db1ea4aa35c6dd62281c49dadfd/3.png) </sidebar> 

In Michigan, obtaining a retail license is a prerequisite for offering delivery services. By adding  delivery services to your retail operations, you can significantly expand your reach and boost your sales by tapping into unserviced markets. This strategy not only enhances your customer base but also drives growth in areas where cannabis products are in high demand.

This guide will walk you through the essential steps and considerations to launch a successful delivery service, ensuring you navigate the regulatory landscape with ease and position your business for growth. Whether you're a seasoned retailer or a newcomer eager to enter the cannabis industry, this is your moment to seize the opportunities that Michigan’s cannabis market has to offer.

### Key Requirements

### **Understand Michigan Delivery Regulations**

- Ensure your dispensary is licensed by the Michigan Marijuana Regulatory Agency (MRA) to offer delivery services. **Delivery is only permitted for licensed dispensaries.**
- Ensure compliance with the Michigan Regulation and Taxation of Marihuana Act (MRTMA) and any local regulations.
- Familiarize yourself with the state’s rules on delivery areas, customer verification, and transaction limits.
- Products must be sourced from licensed distributors and orders accepted online or by phone from customers 21+.

### **Set up your Delivery Infrastructure**

- Only workers who are at least twenty-one years old can transport cannabis products in any way or fulfill delivery orders. Ensure thorough background checks and provide detailed training on compliance, safety protocols, and customer privacy.
- Your drivers will need access to delivery vehicles. Ensure they are discreet and suitable for the safe transport of cannabis products. Confirm the vehicles and drivers are properly insured.
- Select a cannabis point of sale system that seamlessly integrates with the state seed-to-sale tracking system selected by the Michigan Cannabis Regulatory Agency (CRA), Metrc. With Meadow, you not only get a fully integrated POS solution but a comprehensive platform that integrates best-in-class Hub & Spoke and Dynamic Cannabis Delivery functionalities (Read more below).

### **Stay Updated & Compliant**

- Keep up to date of any changes in state or local delivery regulations and adjust your operations accordingly.
- Conduct regular compliance internal audits to ensure you are up to code with all regulatory requirements.

Read more: [Meadow joined Metrc at the Detroit User Exchange Event. Here's what we learned, and what's next for Michigan Cannabis.](https://getmeadow.com/blog/michigan-metrc-user-exchange-event-retail-id-and-universal-product-catalog)

### Be sure to refer to the following resources:

- **[Cannabis Regulatory Agency (CRA)](https://www.michigan.gov/cra)**
- **[Michigan Marijuana Regulatory Agency (MRA)](https://www.michigan.gov/cra)**
- **[Michigan Department of Licensing and Regulatory Affairs (LARA)](https://www.michigan.gov/lara)**

### Choosing the Right POS System for Your Cannabis Delivery Service

<sidebar padding="no"> ![Getting Started with your Cannabis Delivery Service](//images.ctfassets.net/6kwu1u6s8j23/38A69KeawYyVrrAXOev3aB/5dcd2d49eba06ebb0e20ea1097ad3868/4.png) </sidebar>

[Selecting the right Point of Sale (POS) system](https://getmeadow.com/blog/why-california-dispensaries-need-a-california-specific-pos-for-compliant) is crucial for managing your cannabis delivery service efficiently. A well-designed POS system can simplify daily operations, enhance the customer experience, and ensure compliance with state regulations. 

__Here are some key features to look for in a POS system for your cannabis delivery service:__

- **Ease of Use**: A user-friendly interface, comprehensive training system, and excellent customer support are essential for quick staff training and minimal retraining costs.
- **Automated Compliance**: Look for a POS system that offers automated compliance with state regulations, such as Metrc sync in Michigan. This feature saves time by automating daily checks and issue resolutions, ensuring zero negative inventory.
- **Reliable Performance**: High uptime and reliable performance are critical for maintaining smooth operations and avoiding downtime.
- **Customizable E-commerce**: The ability to seamlessly integrate your e-commerce platform with your POS system allows for real-time inventory updates and a consistent customer experience. Customizable online stores and integration with platforms like Weedmaps can enhance product visibility and sales.
- **Mobile-Friendly Driver App**: A robust POS system should include a mobile-friendly driver app that allows drivers to manage orders, take notes, and get directions easily. This ensures seamless communication and order fulfillment.

#### Meadow offers this functionality and more, making it an excellent choice for MI cannabis retailers looking to optimize their delivery operations.

## Getting Started with your Cannabis Delivery Service

Starting a cannabis delivery service in Michigan needs more than just the basics. At Meadow, we know efficiency and simplicity are key. 

### Create your Delivery Zones

A delivery zone is a defined geographic area where your delivery service operates. When customers input their address on your online menu and fall within a delivery zone, they can proceed to place an order. 

In Meadow, you have the flexibility to define your zones by free-hand drawing or importing predefined areas, such as ZIP codes, cities, counties, or tax jurisdictions.

### Hub and Spoke Delivery (aka Standard or "Pizza" Style Delivery)

The Hub and Spoke model involves orders that flow into the central dispensary or inventory location. Then, the orders are packed and sent out to customers via a delivery driver.

Meadow's Hub and Spoke platform provides an advanced toolkit for delivery and pick-up from an inventory hub, like a dispensary storefront. Every step of the process flows together seamlessly, including online ordering, easy dispatching, routing and tracking of vehicles, notifications to customers, and auto-generated receipts and manifests.

### Your Own Personalized Delivery Service Map with Precise, Geofenced Delivery Areas & Settings

Creating customized delivery zones is essential for efficient cannabis delivery operations. By defining delivery zones to your exact specifications, you can manage various aspects such as taxes, operating hours, and delivery fees. This allows you to quickly update delivery time estimates, active service zones, and order minimums by location to respond to changes in demand.

Flexible delivery zone management is particularly important in Michigan, where zip codes can stretch several miles wide, making it challenging to manage deliveries efficiently using zip codes alone. Having a specific plan for delivery zones is crucial because costs and logistics can vary significantly across different areas. As you move further from your hub, delivery costs can increase, making it necessary to adjust your minimum order amounts and delivery fees. Implementing a one-size-fits-all minimum and fee for all delivery operations is not advantageous. Instead, a tailored approach allows you to optimize your delivery service for efficiency and profitability.

![Michigan Geographic Delivery Zones](//images.ctfassets.net/6kwu1u6s8j23/4D8ccly32Yu2g2PXqu3H5u/e290994d75cd930e92e56abd622e41b5/MI_Delivery_Zones.jpg)

__Here are some advanced methods for defining and customizing delivery zones:__

- **Free-Hand Drawing**: Create zones by drawing directly on a map for precise targeting of streets or neighborhoods.
- **Import by Zip Code**: Use zip codes as a reference and refine for more precise areas.
- **Import by Tax Jurisdictions**: Define zones based on tax jurisdictions for accurate calculations.
- **Import by City/County**: Create zones based on city or county boundaries to manage different regulations.
- **Taxes and Operating Hours**: Set specific tax rates and operating hours for each zone to ensure compliance and accurate taxation.
- **Delivery Fees and Order Minimums**: Offer delivery without additional fees for zones closer to your shop, while implementing minimum order requirements or delivery fees for zones that require longer commutes.
- **Dynamic Adjustments**: Adjust delivery time estimates, service zones, and order minimums based on real-time demand and operational needs.

Utilizing these advanced settings allows for further customization of your operations. As your business expands across different localities, these customizations ensure that your delivery service remains efficient, compliant, and responsive to customer needs.

Meadow’s platform supports these functionalities, providing the flexibility and precision needed for effective cannabis delivery operations.

<sidebar padding="no"> ![Key Features of Meadow’s Cannabis Inventory Management Software](//images.ctfassets.net/6kwu1u6s8j23/5WigfZnykFRDmd9ddA4BaO/9ee7ef378bc51a4c4ee886332bbd6287/2.png) </sidebar>

### Order Inventory & Maintain Stock Levels

Effective inventory management is crucial when starting a new delivery service. Whether you're opening a new dispensary with delivery options or expanding an existing retail operation to include delivery, here are key strategies:

- **Create Informed Purchase Orders**: For new dispensaries, research and stock top products popular in your area.
- **Start with Realistic Projections**: Avoid over-ordering initially. Start small; order only what you can realistically project will sell.
- **Monitor Sales Trends**: Track which products are popular and adjust inventory levels accordingly to ensure you meet customer demand without overstocking.
- **Use Reports and Insights**: Leverage sales data and insights to guide purchasing decisions and optimize stock levels.
- **Adjust Inventory Levels**: Continuously adjust inventory based on sales trends to maintain a balanced stock and reduce costs.
- **Real-Time Inventory Auditing**: Real-time cycle count functionality ensures accurate inventory auditing, reducing the risk of theft and maintaining alignment between physical inventory and your POS system. This accuracy is essential for compliance and operational efficiency.

By following these strategies, you can manage your inventory efficiently, ensuring your delivery service is both effective and profitable from the start.

### Train & Hire your Team

When hiring delivery drivers, prioritize candidates with experience, clean driving records, and valid licenses. Conduct thorough background checks to ensure reliability. By investing in proper training and hiring practices, you'll build a delivery team that delivers exceptional service while maintaining compliance and safety standards.

Prioritize comprehensive training for new dispatch or delivery drivers to ensure they're well-prepared for the role. Meadow offers Meadow Mastery, providing free cannabis retail courses tailored to delivery operations, simplifying the training process.

Read more: [**Budtender Training Best Practices for your Dispensary**](https://getmeadow.com/blog/how-to-create-a-new-hire-training-and-onboarding-plan-for-your-dispensary)

### Launch your Website

<sidebar padding="no">
  ![E-commerce solution for your Cannabis Dispensary](//images.ctfassets.net/6kwu1u6s8j23/3PrgnkvudDhVlwXZq1gLlK/51e2f68f1a578c73628e1f8935f00633/1.jpg)
</sidebar> An online menu with live inventory updates is essential for modern businesses, especially in industries like cannabis delivery. It enhances customer experience by providing real-time product availability, reducing frustration from out-of-stock items. 

By integrating inventory updates directly into their website, businesses can save time and resources that would otherwise be spent manually updating inventory levels. In today's digital marketplace, having a dynamic online menu is key to staying competitive and meeting customer expectations efficiently.

### Meadow's Menu Pro

Elevate your online presence with Meadow's Menu Pro, designed to optimize your website for peak performance and seamless integration with your delivery operations.

- **Accurate Menus, Everywhere Customers Shop:** All menus (in-store, online, delivery, pick-up, Weedmaps, and Leafly) automatically update in real-time when a product is sold, re-stocked, or re-priced, so your inventory is always up to date, everywhere customers are searching.
- **Easy Menu Color Customization:** Tailor your menu to match your brand's aesthetic with simple color customization options.
- **Lightning-Speed Performance:** Experience lightning-fast loading times to keep your customers engaged and browsing smoothly.
- **Unique URLs for Every Page:** Each page on your website receives its own distinct URL, enhancing navigation and search engine optimization.
- **Seamless Integration & Implementation:** Meadow seamlessly integrates with your existing systems and can be implemented with just one line of code, streamlining your website setup process.

When choosing your point of sale system, consider Meadow's all-in-one solution that covers your website needs without additional monthly fees. You can effortlessly host your live inventory on your website using a single line of code, ensuring accurate product availability and enabling customers to place orders online with ease.

### Partner up with Support from Other Integrations

Whether you're starting with integrations from the get-go or adding services as your delivery business grows, API integrations are essential for maximizing efficiency and streamlining operations. By leveraging Meadow's integrations, you can eliminate manual data entry and simplify your daily operations.

Say goodbye to time-consuming tasks and errors with systems that seamlessly sync data across platforms, automating previously labor-intensive processes. Craft your custom tech stack by selecting from our range of best-in-class solutions, tailored to meet the specific needs of your delivery business. Say hello to streamlined operations and unlock the full potential of your delivery service with Meadow's integrated support. Learn more about our API Integration Partners [**here**](https://getmeadow.com/integrations).

### Meadow + Onfleet for Smarter Cannabis Delivery Logistics

Our two-way Onfleet and Meadow integration makes it easy to manage orders, optimize traffic routes, assign and schedule deliveries, track driver locations, communicate with customers and review delivery data.

<figure>
  <iframe width="560" height="315" src="https://www.youtube.com/embed/n0dU9J9_eOM" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
  <figcaption>In this webinar with special guest Robert Fierro from Onfleet, we review how the right cannabis delivery software can optimize your business, help you seamlessly navigate state and local regulations, communicate with customers, and scale your operations. </figcaption>
</figure>

Launching a cannabis delivery service in Michigan presents a unique opportunity to tap into a rapidly expanding market. With Michigan's impressive sales growth and evolving regulatory landscape, both established retailers and newcomers can find significant potential for success. Embrace the chance to innovate and differentiate your business in Michigan's thriving cannabis industry.

Read more blog posts about [Meadow's Cannabis Delivery POS Software](https://getmeadow.com/blog/tags/cannabis-delivery)


Unlock the full potential of your cannabis delivery business with expert tips and strategies tailored for Michigan's market.

How to Start a Cannabis Delivery Service in Michigan

One of the biggest challenges dispensaries face is attracting customers and keeping them happy without eroding profit margins through excessive discounting. With over a decade of experience working with dispensaries and delivery services, we’ve developed a deep understanding of which promotional strategies work best.

Strategic promotions not only draw in new customers but also encourage repeat visits and build lasting loyalty. The right deals can turn occasional shoppers into regular patrons, boosting sales and your bottom line while maintaining healthy profit margins.

##### Before diving into these examples, keep in mind the following concepts that apply to every deal to ensure it’s as effective as possible:

- **Consider Slow-Moving Products:** Utilize promotions to clear out slow-moving inventory, making space for new and popular products, and prevent  overstock.
- **Coordinate with Vendors for Reimbursement:** Work with your vendors to create deals that can be reimbursed. This can help maintain your profit margins while offering attractive discounts to customers.
- **Marketing and Advertising:** Ensure your promotions are well-advertised through social media, email newsletters, in-store signage, and other marketing channels to reach a wide audience. *Everyone* is searching for "weed deals near me," so be sure to include deal advertisements on your website to appear in search results. 
- **Maintain Your Margin:** Carefully balance the discounts offered with your profit margins. Regularly analyze the financial impact of promotions to ensure they are beneficial.
- **Consistency is Key:** Regular promotions on set days create anticipation and can drive consistent traffic to your dispensary.

![Discount Days/Daily Deals](//images.ctfassets.net/6kwu1u6s8j23/2encfiBKEhj3CYkpr04led/e79bec6999759b4ab67875211b894a07/5.jpg)

#### Here are a few proven promotions to help you attract customers, boost sales, and build a loyal customer base.

## 1. **Discount Days/Daily Deals**

Daily deals can create excitement and drive consistent traffic. For example, "Munchie Mondays" could feature discounted edibles, while "Wax Wednesdays" offer deals on concentrates. Regular discounts create anticipation and encourage repeat visits. Ensure these deals are well-promoted through various channels and keep the deals easy to remember.

### Here’s some inspiration for your Dispensary’s Daily Deals:

- __Munchie Monday:__ 20% off all edibles, including gummies, chocolates, and baked goods.
- __Top-Shelf Tuesday:__ Buy a Top-Shelf 1/8th, get a promotional pre-roll for $1.
- __Wax Wednesday:__ 15% off all concentrates, including wax, shatter, and live resin.
- __Thirsty Thursday:__ 20% off all cannabis-infused beverages, such as teas, sodas, and tinctures.
- __Flower Friday:__ $10 off all eighths of flower, any strain.
- __Sativa Saturday:__ 20% off all sativa strains, including flower, pre-rolls, and concentrates.
- __Indica Sunday:__ 20% off all indica strains, including flower, pre-rolls, and concentrates.
- __CBD Sunday:__ 15% off all CBD-only products, including tinctures, topicals, and edibles.
- __Happy Hour:__ 20% off all orders from 4:20PM - 6:00PM, or 7:10PM-9:00PM.

### Tips for Implementing Daily Deals:

- **Promotion:** Ensure these deals are well-promoted via your website, social media, email newsletters, and in-store signage. Offer deals that are easy to remember so customers don’t have to think to figure out what is on sale that day.
- **Rotation:** Consider rotating the specific products or categories featured in each deal to keep things fresh and exciting.
- **Plan accordingly:** Strategically schedule your best deals for slower days to boost traffic when it’s typically lower. While offering enticing deals on your busiest days can help you stand out from the competition, focusing on slower days can significantly enhance overall sales. By setting up appealing promotions on these less popular days, you can increase foot traffic and make the most of your inventory.
- **With Meadow POS, you can set it and forget it. Set discounts to apply on certain categories, brands, or products on days of the week, and during certain timeframes.**

![Loyalty Programs](//images.ctfassets.net/6kwu1u6s8j23/4h8Mn9PEZtmRas5cw93MYA/6058dccb5efcd31d07abcd172601faf7/1.jpg)

## 2. **Loyalty Programs**

Implementing a robust loyalty program is crucial for the long-term success of your dispensary. While attracting new customers is important, retaining loyal customers is far more critical for sustained growth and profitability. Repeat customers are more likely to make larger purchases, refer friends, and provide valuable feedback. 

Loyalty points can be accumulated for discounts, free products, or exclusive access to new product releases, fostering a sense of appreciation and exclusivity. Beyond incentivizing repeat business, loyalty programs also help gather valuable customer data, enabling personalized marketing and improved customer experiences. 

##### Here are some loyalty program examples you can implement with Meadow POS:

#### **Point-Based System**

Customers earn points for every dollar spent, which can be redeemed for discounts, free products, or exclusive merchandise.

**How it Works:** Earn points for every dollar spent.

**Example:** Earn 1 point for every $1 spent, redeemable for discounts or free products.

#### **Tiered Rewards Program**

Customers progress through different tiers based on their spending, unlocking greater rewards and benefits at each level.

**How it Works:** Customers earn points and move up tiers as they spend more.

**Example:** For every 100 points, receive $10 off. At 200 points, receive $20 off.

#### **Visit-Based Rewards**

Reward customers for frequent visits to encourage repeat business.

**How it Works:** Customers earn points or rewards for each visit.

**Example:** After 10 visits, receive a 15% discount on your next purchase.

#### **Product-Specific Rewards**

Offer free merchandise or discounted products based on points accumulated.

**How it Works:** Customers can redeem points for specific products.

**Example:** For every 10 points, get a free smoking accessory. For 20 points, get a penny pre-roll.

#### **Cash-Back on Purchases**

Provide a percentage of cash back on purchases, which can be used for future transactions.

**How it Works:** Customers earn a percentage of their purchase amount as cash back.

**Example:** Earn 5% cash back on every purchase, redeemable on future orders.

### Tips for Implementing a Loyalty Program:

- **Balance Rewards with Margins:** Ensure that the rewards and discounts offered through your loyalty program do not erode profit margins. Regularly analyze the financial impact to strike a balance between customer satisfaction and maintaining healthy margins.
- **Legal Compliance:** Ensure your loyalty program complies with all relevant cannabis regulations and advertising guidelines. Clearly communicate the terms and conditions to avoid any misunderstandings or legal issues. For example, offering free products is prohibited under some regulations, so consider requiring a purchase with points to avoid a $0 transaction.
- **Keep it Simple:** Ensure the program is easy to understand and use. Complicated rules and processes can deter customers from participating. Integrate the loyalty program seamlessly into your POS system and online store to streamline the process for both customers and staff.
- **With Meadow POS, offering and managing your loyalty program is simple. Customers can redeem points in-store with a few clicks from the budtender or apply rewards themselves when ordering online.**

![First-Time Customer Deals](//images.ctfassets.net/6kwu1u6s8j23/7LAYhM2shGgypCsWyqNhvY/f08da0e83e984aa35aadf41542b78e5a/3.jpg)

## 3. **First-Time Customer Deals**

Enticing new customers with a special offer on their first purchase is an excellent way to make a strong impression and convert curious shoppers into loyal patrons. A generous first-time deal can leave a lasting positive impact and encourage repeat visits.

### Examples of First-Time Customer Deals:

- **Percentage Discount:** Offer a significant discount on their entire first purchase. **Example:** 20% off the first purchase.
- **Free Product with Purchase:** Provide a free product with their first purchase. **Example:** A penny pre-roll or edible with first purchase.
- **Goodie Bag:** Create a discounted bundle of popular products specifically for first-time customers. **Example:** A curated selection of edibles, pre-rolls, and small accessories at a reduced price.

### Tips for First-Time Customer Deals:

- **Highlight the Deal:** Promote the first-time customer deal prominently on your website, social media, and in-store to ensure it's easily noticed. Utilize platforms like Weedmaps for advertising these deals effectively.
- **Create a Memorable Experience:** Ensure the first purchase experience is smooth and enjoyable. Consider offering a store tour and personalized recommendations to leave a lasting positive impression that encourages repeat visits.
- **Collect Customer Information:** Use the first-time deal as an opportunity to gather customer information for future marketing efforts. Collect email addresses or phone numbers for loyalty programs and personalized promotions. 
- **With Meadow POS, you can easily fill in these fields at check-in or require some of them for first time profiles to ensure you’re capturing important details that can make your marketing efforts simple.**

![Referral Programs](//images.ctfassets.net/6kwu1u6s8j23/2DwMP4c8EzjO3a4xJGPgjz/b220c03ba3ce2e087fd7529c9ca56414/2.jpg)

## 4. **Referral Programs**

Encourage your existing customers to bring in new business with a referral program. Offer both the referrer and the new customer a discount or a free product. Word-of-mouth is incredibly powerful, especially in the cannabis community.

### Here are some suggestions to create a Referral Deal:

- **Mutual Discount:** Offer a 20% discount to both the referrer and the referred customer on their next purchase. This deal incentivizes current customers to bring in friends while providing a great first-time discount to new customers.
- **Exclusive Product Gift:** Provide an exclusive penny product, such as a pre-roll or edible, to both the referrer and the referred customer upon the new customer's first purchase. This adds a unique value to the referral program and creates excitement around trying new products.

### Tips for Referral Programs:

- **Promote the Program:** Regularly advertise your referral program through multiple channels, including social media, email newsletters, and in-store signage, to ensure customers are aware of the opportunity. Additionally, have budtenders inform customers about the referral program during their purchase, highlighting the benefits and how they can participate.
- **Provide Printed Cards:** Offering current customers a physical copy of the referral promotion, such as printed cards or informational flyers, can remind them of your referral deal. These flyers should outline the referral deal and include essential shop information, such as phone number, address, and website, making it easy for customers to share with friends and family.
- **Simplify the Process:** Make it easy for customers to refer friends by providing simple referral links, codes, or in-store forms. A seamless process increases participation. ****
- **With Meadow POS, you can easily track your referral deals with our robust reporting suite. Create a referral discount and track how often your customers are bringing in new business.**

![Holiday Promotions](//images.ctfassets.net/6kwu1u6s8j23/zyoor9L4D8MbwK1ZECLEK/dd7b91b46d777149214d4e86e7eabba6/6.jpg)

## 5. **Holiday Promotions**

Capitalize on holidays and cannabis-specific events like 4/20 and 7/10 with special promotions. Limited-time offers, themed products, and festive discounts can drive significant traffic to your dispensary.

### Most Common Holiday Deals for Dispensaries:

- **4/20 (April 20):** Major discounts, special bundles, and exclusive products to celebrate the unofficial cannabis holiday globally recognized by enthusiasts.
- **7/10 (July 10):** Deals on wax, shatter, and other concentrates, along with special events for "Dab Day," focusing on cannabis concentrates.
- **Green Wednesday (Day before Thanksgiving):** Pre-holiday discounts and promotions to boost sales.
- **Black Friday (Day after Thanksgiving):** Doorbuster deals, significant discounts, and flash sales to kick off the holiday shopping season.
- **Cyber Monday (Monday after Thanksgiving):** Exclusive online-only discounts and promotions to capitalize on online shopping.
- **New Year's Eve/Day (December 31/January 1):** Special promotions on party-friendly products like edibles, pre-rolls, and beverages to celebrate the new year.
- **Valentine's Day (February 14):** Deals on romantic or self-care products such as infused chocolates, bath bombs, and wellness items.
- **St. Patrick's Day (March 17):** Themed promotions like "pot of gold" deals on select products and festive green bundles.
- **Halloween (October 31):** Spooky-themed products and events, along with discounts on edibles, especially sweets.
- **Christmas/Holiday Season (December):** Holiday gift sets, stocking stuffers, and special discounts throughout December to cater to holiday shoppers and festive celebrations.

### Tips for Holiday Promotions in Your Cannabis Dispensary:

- **Plan Ahead:** Start planning your holiday promotions well in advance to ensure you have enough time to organize inventory, marketing materials, and staffing needs. Download or create your own holiday calendar to assist in planning.
- **Email & Text Marketing:** Send targeted campaigns to your customer list with exclusive holiday deals, product recommendations, and gift guides to drive traffic to your dispensary. Offer customers early access to holiday deals based on receiving the marketing message to create a sense of exclusivity.
- **Track Performance:** Monitor the performance of your holiday promotions to understand what works best. Gather data and feedback to improve future campaigns and adjust strategies as needed. 
- **With Meadow POS, utilize our analytics software to refer back to previous sales day data to gauge how busy your dispensary will be based, how much staff is required, and what products performed well based on historical sales data.**

![ 6 Dispensary Deals that Boost Sales and your Bottom Line](//images.ctfassets.net/6kwu1u6s8j23/2PTDIQ5X2XtlR9mZzlY3Bk/c7ece56209e192c96d6856f8d2e5d95e/4.jpg)

## 6. __Customer Appreciation Day__

Customer Appreciation Day is a recurring event designed to show gratitude to your loyal customers while creating a sense of community and excitement. Held on the same day every month, it turns into a highly anticipated event that customers look forward to, essentially becoming your own holiday.

### Suggestions for Customer Appreciation Day:

- **Consistent Scheduling:** Hold Customer Appreciation Day on the same day every month to build customer anticipation and ensure consistent turnout, for example, the first Friday of the month.
- **Store-Wide Deals:** Offer special store-wide deals and discounts to reward your customers and boost sales.
- **Offer a Referral Deal:** Customer Appreciation Day is a great opportunity for referral deals because it occurs on the same day each month, allowing customers to plan ahead. Encourage customers to bring a friend, and both the referrer and the referred friend will receive a special discount or free product, creating excitement and rewarding loyalty.

### Tips for Implementing Customer Appreciation Day:

- **Maintain Consistency:** Ensure the event occurs regularly on the scheduled day each month to build a reliable event that customers can plan for.
- **Daily Deal Integration:** Decide whether to skip or honor overlapping deals, such as daily deals, to maintain clarity and maximize promotions.
- **Advance Promotion:** Create a dedicated webpage or printed flyer outlining all the deals and distribute or promote it at least a week in advance to generate excitement and awareness.
- **Partnered Brand Deals:** Reach out to your partnered brands to create exclusive deals that will be reimbursed on your next invoice, such as a percentage off specific products. Request promotional products to offer BOGO deals or gifts with purchase with a new purchase order.
- **With Meadow POS, tracking reimbursements and creating sales reports is simple, allowing you to efficiently manage promotions and assess their impact. This streamlined process helps ensure that your deals are both effective and profitable, giving you more time to focus on enhancing customer satisfaction and growing your business.**

Implementing effective promotions is crucial for standing out in the competitive cannabis market. By offering a variety of deals—such as daily discounts, loyalty programs, first-time customer offers, and engaging referral and holiday promotions—you can attract new customers and build a loyal customer base.

However, it's essential to monitor and maintain your profit margins while offering these deals. With Meadow POS, you can easily track the success of your promotions, manage reimbursements, and automate deals, enabling you to set them and forget them. This automation frees you to focus on enhancing customer satisfaction and growing your business.

Start planning your next promotional strategy today with Meadow POS and watch your customer base thrive. With the right approach, you'll see increased foot traffic, higher sales, and a stronger, more loyal customer community.

Discover essential deals every dispensary should offer, backed by Meadow POS's decade of experience.

6 Dispensary Deals that Boost Sales and your Bottom Line

In the ever-evolving landscape of the California cannabis industry, maintaining compliance with state regulations is crucial. Off the Charts (OTC) San Francisco recently underwent a surprise inspection by the __[Department of Cannabis Control](https://cannabis.ca.gov/)__ (DCC). We spoke with Jordan Kuhl, the store manager, to gather insights from this experience.

<sidebar padding="no" side="right"> ![Off the Charts SF](//images.ctfassets.net/6kwu1u6s8j23/1KduKtk8FyI6feZfgLmLha/9c957008450172df3b7607a69fbfdd66/437980406_1484333899182443_602382125426533197_n.jpg) </sidebar> 

### **About Off the Charts San Francisco**

__[Off the Charts (OTC) San Francisco](https://www.offthechartsshop.com/)__ is a proud member of the Off the Charts family, a mom-and-pop-run cannabis franchise that started in Vista, California. Known for their commitment to providing high-quality cannabis at reasonable prices, OTC has expanded to over 20 locations across California, with additional stores in New Mexico and Ohio.

As the first Northern California location, OTC San Francisco is dedicated to serving the local community by ensuring accessibility to cannabis, while maintaining stringent compliance with state regulations. Their mission is to offer the lowest prices possible, making cannabis accessible to all, and fostering a welcoming environment for both medical and recreational users.

### **The DCC's Arrival at Off the Charts San Francisco**

On a routine morning, the team at Off the Charts (OTC) San Francisco was met with an unexpected visit from the Department of Cannabis Control (DCC). Three inspectors arrived promptly at 10 a.m., equipped with badges. __It’s important that before you begin the inspection as a cannabis retailer, you should confirm the inspectors are affiliated with the state to ensure security measures at your store.__ Anyone can walk in with a badge claiming they're of official business.

Following proper protocol, the inspectors signed in and engaged with the security guard to understand the facility's security measures, including break coverage and access protocols.

Once inside, the inspectors met with Jordan Kuhl, the store manager. Prepared for the inspection, Jordan grabbed a pen and notepad to document the proceedings. It’s important that whoever from your staff is leading the inspection is taking diligent notes as a notice to comply will be issued. __In the notice to comply, any flags should be addressed by the retailer with an update to standard operating procedures.__

The DCC team began their inspection by entering the bud room, where they immediately started examining product labels, cannabis testing information, and Certificates of Analysis (COAs) on every shelf. Their meticulous approach set the tone for a comprehensive compliance check, aiming to ensure that OTC was adhering to all state regulations.

Here are the key takeaways and lessons learned that can help other cannabis businesses stay ahead of regulatory requirements. You can also refer to [this document provided by the DCC](https://cannabis.ca.gov/wp-content/uploads/sites/2/2022/03/What-to-Expect-When-Youre-Inspected.pdf) for more detailed information in preparing for an audit.

## **Distributor-Determined Compliance Issues**

These compliance issues are primarily influenced by the distributors and their adherence to state regulations. However, it is essential for retailers to be vigilant and ensure that all products received from distributors meet the Department of Cannabis Control (DCC) standards.

### **Product Inspection and Labeling**

#### **Cannabis Testing: COA Compliance**

Products without COAs or most recent lab test result labels were quarantined. "One of the investigators pulled an ounce from the shelf and showed me that the item was missing the necessary COA that the DCC requires the vendor to upload to Metrc prior to shipping" Jordan explained.

<sidebar padding="no"> ![Quarantined product from the DCC](//images.ctfassets.net/6kwu1u6s8j23/5TXpTxbW8nU1orj8dw8ycl/165d9f220208edc2b8b7fc03c806474d/Quarentined_product.jpg) </sidebar>

#### **Packaging Standards**

Products with cartoonish packaging, which could appeal to children, were embargoed. In one example, a product’s packaging was described as "too cartoony,” with an illustration of a woman with exaggerated features. “They pulled everything that could be deemed attractive to children," said Jordan.

The DCC emphasized that marketing practices must comply with regulations designed to protect and avoid marketing towards minors. This product was removed from the shelves, put into a paper bag, and placed in view of the cameras. The DCC inspectors instructed Jordan to not interact with these products until further notice, otherwise they would be reprimanded with an expensive fine.

#### **Upcoming Regulations: “Disposable” Vapes**

The wording "disposable" on vape products will soon be prohibited in California due to environmental concerns. Distributors should prepare for this change and adjust their packaging and labeling accordingly.

**These compliance issues, though largely outside the retailer's direct control, must be strictly adhered to according to the Department of Cannabis Control's guidance.**

Following the inspection, Jordan was tasked with contacting the distributors for necessary corrections and awaiting further notice from the DCC on outstanding issues.

<sidebar padding="no" side="right"> ![OTC SF](//images.ctfassets.net/6kwu1u6s8j23/2A2gTXgnMZkbSgnimVcfHY/f37c22e12cbdb6652bca957576b44588/74233233565__151D5D54-AAA4-4195-893E-22E9C9DE3F58.JPEG) </sidebar>

## **Dispensary-Managed Compliance Responsibilities**

The following compliance responsibilities fall directly under the purview of the dispensary. It is crucial for retailers to maintain rigorous standards and processes to ensure full adherence to the Department of Cannabis Control's regulations. During the audit, the DCC highlighted several critical areas. Some notes were reminders, while others were urgent corrections that all retailers should implement immediately in preparation for a compliance audit.

### **Inventory Tracking and Compliance**

#### **Backstock Labeling**

All back stock items must have the blue Metrc tag or a copy of the blue Metrc tag attached to the container holding those items. This enhances traceability and helps the DCC recognize what items belong to which packages. "Their team also advised me that any items located in a drawer or cabinet on the floor is also considered backstock, and would also require the tag associated with those products," Jordan noted.

#### **Handling Trade Samples and Donations**

The inspectors advised Jordan on proper procedures that must be followed when processing trade samples and donations.

Employee details and transaction records must be recorded on the adjustment. Read more about Trade Sample regulations from the DCC Guidelines: [§15041.2. Trade Samples](https://cannabis.ca.gov/wp-content/uploads/sites/2/2023/12/dcc_commercial_cannabis_regulations.pdf)

Retailers should also refer to this Metrc Support Bulletin: [Providing a Trade Sample to An Employee](https://www.metrc.com/wp-content/uploads/2021/11/CA-Bulletin-2021-007-Trade-Samples-Guidance.pdf)

*“When providing cannabis goods to employees as trade samples, you must adjust the quantity in the trade sample package and utilize the “Trade Sample” package adjustment reason. In addition, you must include the name or licensee-assigned employee number of the employee and the date and time the cannabis goods were provided to the employee in the Required Note field.”*

#### **Expired Products**

The inspectors verified product packaging and ensured that Jordan was aware of how to manage expired products and that they are properly disposed of as waste.

Retailers can easily identify expired products in Metrc by filtering packages by their received date. Regular checks can prevent non-compliant sales. "They advised that anything that's received more than a year ago is very likely past its certificate of analysis test date," said Jordan. “Luckily, we did not have any expired products for sale.”

Retailers have to comply with [§15406. Cannabis Goods for Sale (b)](https://cannabis.ca.gov/wp-content/uploads/sites/2/2023/12/dcc_commercial_cannabis_regulations.pdf) *“The licensed retailer has verified that the cannabis goods have not exceeded their best-by, sell-by, or expiration date if one is provided.”*

Retailers utilizing Meadow can also verify and record product expiration dates and reception dates within the POS system, with just a few clicks, avoiding Metrc entirely. “We use Meadow reports and dashboards to regularly check on upcoming expiration dates–it’s that easy,” Jordan added.

<sidebar padding="no" side="right"> ![OTC SF Dispensary San Francisco](//images.ctfassets.net/6kwu1u6s8j23/4eaYTBu4opeNg2UTiRbFgo/a0b0fdf321da5211d216ddcdc851dca1/IMG_0148.JPG) </sidebar>

### **Security and Access Protocols**

Security is a critical aspect of cannabis retail operations. The DCC inspection at OTC included a detailed review of security measures:

#### **Security Guards and Surveillance**

Inspectors examined security guard protocols and the surveillance system, ensuring that 90 days of footage was available. Guards should not leave the dispensary unattended, which means there should be coverage during guard breaks, as well.

#### **Restricted Access**

The inspectors verified that all necessary doors were locked and only employees could access these areas. "They did want to check out the distro as well because we are a micro business; however, we haven’t started our distribution yet," Jordan explained, showcasing the inspectors' meticulous attention to detail of the licensed premises. The inspectors toured the entire space, from the front door to the manager’s office. They were mainly looking for out of place cannabis products. Cannabis products should not be stored in non-secure areas like break room fridges, offices, or common areas.

#### **Employee Identification**

Employee badges must include their license number, employee number, and the cannabis license number. "Ours are compliant. We just updated them," Jordan confirmed.

## Meadow POS Software Capabilities

OTC San Francisco leverages Meadow's comprehensive point-of-sale system to enhance compliance and streamline operations. During the audit, several features were particularly beneficial:

#### ** ✔️ Purchase Limit Controls**

Meadow's purchase limit controls, complete with a progress bar, prevented sales that exceeded recreational and medical limits. "Meadow has a great tracking system, that anything you scan, it displays a little bar that fills up as you build the order, and it'll prevent you from going over," Jordan demonstrated.

#### ** ✔️ Medical Verification**

The ability to upload patient ID cards directly into the system ensured that all medical sales were properly verified and documented. "We can take a picture and upload it into Meadow so it's permanently and securely stored there," Jordan said.

#### ** ✔️ Accurate Metrc Reporting**

When the inspectors randomly selected a product from the shelves, every unit of inventory was accounted for in Metrc. With daily account monitoring and no issues of “Ghost Inventory” or negative packages, Meadow is the perfect partner to ensure compliance at their dispensary.

<sidebar padding="no" side="left"> ![OTC SF Blue Metrc Labels](//images.ctfassets.net/6kwu1u6s8j23/XaZh185I2Xa86tIY08L8t/3a9293c98fee6a93340d9f767eb2cfdd/74234851388__F3640423-7BD3-478C-B54F-3772B5481AE9.JPEG)</sidebar> 

## Next Steps for Compliance

In light of the DCC audit, OTC San Francisco has outlined several next steps to enhance their compliance efforts:

- **Blue Sticker System:** Implement a system for blue sticker copies on all backstock items to ensure batch traceability.
- **Refine Procedures:** Tighten procedures for handling trade samples, promos, and donations to include all necessary details and employee information.
- **Dispose of Embargoed Products**: Properly dispose of any products with non-compliant packaging, such as those with cartoonish designs. "They instructed me how to handle them and placed everything in evidence bags and sealed them with tape," Jordan recounted.
- __These details will be included in their response to their notice to comply. __

### **Conclusion**

Off the Charts San Francisco's recent DCC audit underscores the importance of meticulous compliance in the California cannabis industry. By following these insights and leveraging tools like Meadow's POS system, cannabis retailers can better navigate the complexities of state regulations, ensuring a smooth operation and avoiding potential fines.

Read more about how Off the Charts' partnership with Meadow POS ensured state compliance with the DCC. 

What to Expect during a DCC Inspection: Insights from Off the Charts San Francisco

#### Imagine a place where the cannabis industry’s brightest minds gather to share insights, foster connections, and rejuvenate—welcome to Meadowlands. 

#### This isn’t your typical conference; it’s an immersive experience from __September 30 - October 3, 2024, at Camp Navarro in Mendocino, CA.__ 

### If you work in or around cannabis, here’s why you should be there:

<callout> [__Click here to learn more!__ ](https://www.eventbrite.com/e/meadowlands-2024-tickets-898187752747?aff=oddtdtcreator) 🔒 Password: together </callout>

![Meadowlands 2024](//images.ctfassets.net/6kwu1u6s8j23/2jiVzcFE8R12DStyNSU0nr/ac5cd394c58b319eb6d42e6f6531887e/Header.jpg)

![Community](//images.ctfassets.net/6kwu1u6s8j23/4IVdtP3mmqgH6gjSFRFt1Q/addf2edb9e453ae22b28dda71305dfc2/Community.jpg)

![Meadowlands 2024](//images.ctfassets.net/6kwu1u6s8j23/6egmM5qoj68WVSjAWkMBwi/7f076a031a7155bbc5a772b7532e8511/Community__2_.jpg)

![Community (3)](//images.ctfassets.net/6kwu1u6s8j23/G2CCQNwKlpLziO3tdrfNd/12f8fd83a0d7970dfd431d668602e2da/Community__3_.jpg)

## 1. Community and Connection 🤝 

### **Real Relationships**

##### At Meadowlands, you’re surrounded by people who get it. Network with industry leaders, innovators, and peers in a laid-back setting. This isn’t just business cards and handshakes; it’s about forming genuine connections that can lead to collaborations, partnerships, and lasting friendships.

### **Fireside Chats**

##### Join insightful discussions with industry experts who share their zones-of-genius and vision for the future. These intimate sessions offer a chance to learn directly from seasoned professionals, gaining valuable insights and strategies to overcome industry challenges and propel your business forward.

![Community (4)](//images.ctfassets.net/6kwu1u6s8j23/6lk9TfbWeyC7xqTp0y0kxy/12d87818bba45d9ad5f65fc1628339e9/Community__4_.jpg)

![Education](//images.ctfassets.net/6kwu1u6s8j23/3M7v4cWOmtliD218KTfYEc/3a2cbf82aacbd70046e3b91fb9a54753/Education.jpg)

![Meadowlands 2024](//images.ctfassets.net/6kwu1u6s8j23/3KmFUH5cIWEFWNFgbD6Q6W/f170d9888f9bb94db8ca32726f64e22a/Education__2_.jpg)

## 2. Education and Inspiration 📚 

### **Learn from the Best**
##### Our lineup of speakers includes some of the most influential names in cannabis. From business strategies to regulatory updates, you’ll leave with the knowledge and inspiration to take your game to the next level. Dive into essential conversations exploring the most pressing issues in the cannabis industry today, including rescheduling, navigating the supply chain, conversations with state and local regulators, cannabis & tech, social equity, finance, craft cannabis, and more.

### **Interactive Workshops**
##### Roll up your sleeves and delve into hands-on sessions. Whether it’s mastering dispensary management, honing your sales strategies, or preparing for Schedule III, our workshops offer practical insights and actionable plans.

![Education (3)](//images.ctfassets.net/6kwu1u6s8j23/3kkJJT9S8IhMac9RLuzqMf/18c3ee5e8159109a67b37574ae759d4f/Education__3_.jpg)

![Education (4)](//images.ctfassets.net/6kwu1u6s8j23/3yCZq7j70B7pbQBblneBTa/e3df58a6955a7a59c88c15b84f14326c/Education__4_.jpg)

![Tasting](//images.ctfassets.net/6kwu1u6s8j23/2lxUvYzWZbiwpAozebyNe4/8b186b7f598cfd4e99df8e80452a8dd8/Tasting.jpg)

![Tastings](//images.ctfassets.net/6kwu1u6s8j23/3zvjsjF4ZNa748v49cVrto/d072103727834ba2af016834c3f3f4e3/Tastings.jpg)

![Tasting (2)](//images.ctfassets.net/6kwu1u6s8j23/T6TOV8BLHwjvzUC9RD5el/6dce67e9d4a48816b01fe8c946b77877/Tasting__2_.jpg)

## 3. Unique Experiences and Activities 🏹 

### **Exclusive Tastings**
##### Celebrate cannabis in the heart of the Emerald Triangle during harvest. Sample flower from top California craft growers, many of whom have been cultivating for generations. They bring the best of their harvest, creating a unique tasting experience where you can sample exceptional cannabis straight from the source. Engage directly with these master growers and learn about their stories, their harvest, and the communities that make California craft truly exceptional.

### **Wellness and Fun**
##### Indulge in rejuvenation activities like massages, Ganja Yoga, archery, lawn games, and other camp activities. Start your mornings with Wake n Bake sessions featuring artisanal coffee and cannabis pairings. Evenings are elevated with Happy Hours, silent discos, dancing under the stars, night hikes, and other curated activities that create the perfect backdrop for deep conversations and joyful experiences.

![Tastings (2)](//images.ctfassets.net/6kwu1u6s8j23/4UAnBqZ9p4oerPJfmZvOgv/a407bc39489b18e3f24c5a0e2cb44811/Tastings__2_.jpg)

![Wellness](//images.ctfassets.net/6kwu1u6s8j23/3QXpabZFVIGazT03bxYpIs/e80c74199620745b7adb7a5d5b731952/Wellness.jpg)

![Wellness (2)](//images.ctfassets.net/6kwu1u6s8j23/3ZKxQaf6Vs4jHEVCquLuyL/e8de766673e1d0d64a260629e59f5ada/Wellness__2_.jpg)

![Wellness (3)](//images.ctfassets.net/6kwu1u6s8j23/56KuJdWHE43zaUk0XHgFET/a832c817761e6016b9d023682f1fbac1/Wellness__3_.jpg)

![Wellness (4)](//images.ctfassets.net/6kwu1u6s8j23/1mkX06PnzelwU1yjpV7N0r/9954ff24d9f3bdbfd1f35586db203c6b/Wellness__4_.jpg)

## 4. Nature and Rejuvenation ⛺

### **Escape and Recharge**
##### Set in the stunning redwoods, Meadowlands is the perfect escape from the daily grind. Enjoy outdoor activities, fresh air, and a serene environment that rejuvenates your mind and body.

### **Work in Nature**
##### Why work from home when you can work from the redwoods? We provide dedicated workspaces and complimentary Wi-Fi so you can stay productive while soaking in the beauty of nature.

![Nature](//images.ctfassets.net/6kwu1u6s8j23/1HXf31dsEYyWfF3AeXDBwN/7e939a4e731f8dd65e53fe9d5453faab/Nature.jpg)

![Nature (2)](//images.ctfassets.net/6kwu1u6s8j23/6SRL7fMvRPHBymtmBOkilT/6a27a2cc64c81101b91cd24e5cca661a/Nature__2_.jpg)

![Nature 3 ](//images.ctfassets.net/6kwu1u6s8j23/2YGjWttogZQh2YfbWKxxYF/ae95b99579b2aa537365ef35f788d705/Nature__3_.jpg)

![Nature (4)](//images.ctfassets.net/6kwu1u6s8j23/4vjP90Eg3xiynr21KPtoAZ/47a9dfb91134e7c0dd6d7b47c473a037/Nature__4_.jpg)

## 5. It’s Fun! 🎉 

##### At Meadowlands, every moment is designed to be enjoyable and enriching; from engaging activities to lively discussions around the campfire, Meadowlands is all about fun. 

##### This weekend retreat provides a much-needed respite for cannabis operators, producers, sellers, and facilitators—a chance to breathe, pause, relax, and recharge. 

##### Unlike other conferences held in stuffy hotel lobbies under fluorescent lights with no cannabis consumption, Meadowlands is a vibrant, outdoor event where cannabis consumption, culture and celebration is an integral part of the experience.

![Fun](//images.ctfassets.net/6kwu1u6s8j23/6IXcSJ6ZtIjobvinF8CLJ/266ec260823badfdd8e1ecb528a2bdc9/Fun.jpg)

![Fun (2)](//images.ctfassets.net/6kwu1u6s8j23/1hRLKNtcFHJMXSSQaJazkD/9d4d20ff5022e5190a6685c45aea9065/Fun__2_.jpg)

![Fun (3)](//images.ctfassets.net/6kwu1u6s8j23/4Jk9t1jarqX0oIeg6yKwOK/8f9e24de2758928cc48f52c1e9d2f771/Fun__3_.jpg)

![Fun (4)](//images.ctfassets.net/6kwu1u6s8j23/5WfXXc5TToirdFpXsdxmeO/b2a3534ddbd8a8f3144132ff6a78c00c/Fun__4_.jpg)

## Ready to Join Us?

##### Don’t miss out on the event of the year! Get your tickets and join us from __September 30 - October 3, 2024, at Camp Navarro in Mendocino, CA__. See you in the redwoods!

<callout> [__Click here to purchase tickets!__ ](https://www.eventbrite.com/e/meadowlands-2024-tickets-898187752747?aff=oddtdtcreator) 🔒 Password: together </callout>

### Meadowlands is Powered by Meadow

##### Meadow builds the most loved and trusted POS software in the cannabis industry. We focus on efficiency, compliance, and profitability, helping operators thrive. Learn more at [getmeadow.com](http://getmeadow.com/).

![Meadowlands 2024](//images.ctfassets.net/6kwu1u6s8j23/2dWPzr90cKMgbucAGCP4rA/e005b54b486dac7fe591b5b06ccfaa79/Ender.jpg)

### Win 2 Free Tickets!

##### Know a retailer who needs a POS upgrade? Refer them to us at partners@getmeadow.com and get 2 free tickets upon a successful launch.

##### Questions or Sponsorships? Contact us at events@getmeadow.com.

##### Organized by Meadow, the leading POS and eCommerce software provider for cannabis retail and delivery. Since 2014, we’ve been dedicated to helping dispensaries sell more with less work. 

##### Join us and be part of a more connected, collaborative, and innovative cannabis community.

Read more about what sets Meadowlands apart from all the other cannabis industry events. 

Top Reasons to Attend  Meadowlands 2024

Our recent B2B Hash Showcase at Meadow HQ was a celebration of the community and craftsmanship that define California hash making. As part of [SF Hash Week](https://sfweedweek.com/), this event brought together legacy farmers, master hash makers, and local retailers to connect, share exceptional hash, and dive deep into the art of master hash making. We were joined by [The Sensi Society](https://thesensisociety.com/), [Bay Care Delivery](https://www.baycaredelivery.com/), [Vapor Room](https://vaporroom.com/), and more, who all had the opportunity to meet with the OGs and legacy brands to prepare purchase orders in anticipation of 7/10.

![B2B Hash Event at Meadow HQ ](//images.ctfassets.net/6kwu1u6s8j23/17z1ejZYdiBZySfgHmFp77/f99ad2e0c1b4376776ec0cde9598403f/9.png)

### What is Hash and Its History?

Hash, or hashish, is a concentrated form of cannabis made by compressing or purifying the resin glands of the cannabis plant, known as trichomes. This powerful concentrate has been produced and consumed for centuries, with deep roots in regions like India, Nepal, Turkey, and Egypt. Hash offers a potent way to experience the full effects of the cannabis plant, capturing its essence in a compact form.

![What is Hash?](//images.ctfassets.net/6kwu1u6s8j23/7EndTJjIDSFvtj2PFhEr4q/e348d1126804c4d4ffbfa4f27fa5d4be/3.png)

### Connecting Growers and Makers with Their Customers

In the California cannabis industry, growers and makers face significant barriers to marketing and direct sales due to stringent regulations. Traditional marketing channels and direct consumer interactions are restricted, making it challenging for small, craft businesses to connect with customers. Events like the B2B Hash Showcase provide a platform to highlight these artisans, shine a light on their exceptional products, and keep the craft alive in California.

By creating opportunities for growers and makers to connect with customers and retailers, we help their products reach a broader audience. This exposure is essential for sustaining the craft cannabis industry, fostering innovation, and maintaining the rich heritage of hash making. Such events also promote a sense of community and shared purpose, reinforcing the importance of supporting local, small-scale producers.

![B2B Hash Event ](//images.ctfassets.net/6kwu1u6s8j23/4Q91IVaotdA1pKIDPiVc6b/7b70fa76491ff5985b53f8599bce4beb/8.png)

## B2B Hash Showcase at Meadow HQ: Event Highlights

##### __Here’s a breakdown of some of the standout brands and products that made this event unforgettable:__

![Nasha Extracts](//images.ctfassets.net/6kwu1u6s8j23/2BbPg09k7rcbnovHi4QPD3/1000c0dd5e1a62a9ba1f26166aee04dd/7.png)

![Oakland Extracts](//images.ctfassets.net/6kwu1u6s8j23/1PesuiWB40fkbMM3oxdrAX/34cd76d48a1ecaad60da5f5ce97903b1/6.png)

##### **Nasha Extracts:** 

Known for their premium hash and live rosin extracts, Nasha introduced their new Rosin Bars at the showcase. These bars deliver Moroccan Peaches at the perfect temperature, ensuring true-to-plant flavors with robust clouds. This innovative product underscores Nasha’s commitment to excellence and flavor purity. [@NashaExtracts](https://www.nashahash.com/)

![Ember Valley](//images.ctfassets.net/6kwu1u6s8j23/53m71rkv2QjuctCeZPKVcM/f597b7300f49c6b4694aac4626c90bf0/Ember_Valley.png)

##### **Ember Valley:** 

Ember Valley's table was a hub of excitement, with their Orange Peas and Northern Fire live rosin, cultivated in Shasta Lake, stealing the show. The sweet and tangy citrus of Orange Peas and the spicy, herbal notes of Northern Fire left a lasting impression. [@EmberValley](https://www.embervalley.com/)

![Oakland Extracts](//downloads.ctfassets.net/6kwu1u6s8j23/3hRB1Ok1ylA9o8nPrQIALQ/90f6aeb0483743c8375690ed81ec983e/18.png)

##### **Oakland Extracts:** 

Terryn Buxton highlighted the importance of having space to showcase craft products to customers and the community. Exposure and connection are essential to the survival of small, craft businesses in the industry. [@OaklandExtracts](https://www.oaklandextracts.com/)

![Emerald Valley Hash](//images.ctfassets.net/6kwu1u6s8j23/5VUFnZYlrdvilkA4LaW3K3/b0a970f489321d6db989691f17ae3e7a/12.png)

![Sauce](//images.ctfassets.net/6kwu1u6s8j23/6beIwY7db9GtXWYyUON01y/b00a578234de2360ad7357926b2eff91/13.png)

##### __Errl Hill:__ 

Errl Hill Extracts is a single-source, family-run farm and hash company. Led by legacy farmer Scott Harris, the team produces award-winning live resin and live rosin using cannabis flowers grown exclusively on their farm in the heart of Humboldt County. [@Errl Hill](https://www.errlhillextracts.com/)

![Arcata Fire Hash ](//images.ctfassets.net/6kwu1u6s8j23/1AhGuhSvPIvXNfCiiBoKOr/2134e63b8e4bfb914723a066617e7f98/2.png)

![Forte Hash](//images.ctfassets.net/6kwu1u6s8j23/4NXNus4SQEtSyzctTh85Fc/d0c4391c25dbd58aed8bebc3b7b9ba6d/4.png)

##### __Arcata Fire:__

Arcata Fire brought out massive jars of R&D products to share with attendees, evoking memories of the old days. Their Ridge Line Rosin Moroccan Peaches jar was so potent and fruity, it was almost overwhelming. [@Arcata Fire](https://www.alwaysthefire.com/)

![Sauce Table](//downloads.ctfassets.net/6kwu1u6s8j23/zm2cLiSLI6zp2PwuZh6NY/74bc0917f0be8cc6eb7452198138b6fd/17.png)

##### **Sauce:** 

Their new live rosin Bursts were a hit, offering a perfect option for edible enthusiasts. Additionally, their Super White Widow vape, with its sweet and spicy notes, was a crowd favorite. [@Sauce](https://sauceessentials.com/)

![Revive Purelife](//images.ctfassets.net/6kwu1u6s8j23/15pVOKN5mfJJXGHmIXIBmW/6679dac97538ab4554845b3ea3d66051/Hash_week_blog_post_images.png)

##### **Revive Pure Life:** 

Promoting a pure and healthy lifestyle, Revive Pure Life’s solventless extracts and organic chocolates are top-shelf products designed for health-conscious individuals. Their commitment to quality and wellness is evident in every product they offer. [@RevivePureLife](https://www.revivepurelife.com/)

![Holy Water Hash](//images.ctfassets.net/6kwu1u6s8j23/3ksYFc6TshkxPT0lZngHNE/87a3d1b3c4799eacff8a6c8504c7d009/11.png)

##### **Holy Water:** 

Holy Water introduced their innovative split jar, featuring two half grams of the same strain processed differently. This product allows users to experience and compare the distinct effects and flavors of live rosin and live resin. [@HolyWater](https://www.instagram.com/holywater710/?hl=en)

![Heritage Hash ](//images.ctfassets.net/6kwu1u6s8j23/3eCPKyTnxNqYatWCNhNS0h/b342d34caba827531fbe33586acfa8c8/5.png)

##### **Heritage Hash:** 

The Moroccan Peach Panther, with its fruity and herbal flavors and dense resin, stood out as a testament to tradition and legacy. Heritage Hash continues to honor the rich history of hashmaking with every product they create. [@HeritageHash](https://www.heritagehashco.com/)

![Forte Blue Zushi](//images.ctfassets.net/6kwu1u6s8j23/5eHMOUdw1cz1Y4Jn6oUSNO/e49c517a3d715c0b0d61129e4d25e97b/Hash_week_blog_post_images__2_.png)

##### **Forte:** 

Forte announced an exciting expansion into a new flower line, promising robust flavors true to their genetic origins. This move aims to cater to a wider audience while maintaining the high standards they are known for. [@Forte](https://www.fortehash.com/)

![Hash and Flowers](//images.ctfassets.net/6kwu1u6s8j23/hsTJxFoyXW70WqaEZwJG6/2497ecadd199c4b6d8361c48a6bb1e1c/Hash_and_Flowers.png)

##### **Hash and Flowers:** 

Their Ichigojamu Live Rosin, combining Strawnana and Lemon OG, delivered a sweet, fresh-pressed strawberry jam flavor that was both uplifting and invigorating. [@HashandFlowers](https://hashandflowers.com/)

![Moon Valley Cannabis](//images.ctfassets.net/6kwu1u6s8j23/kdTal6yffjRCvD5RtDf05/757e07808b317d438f663692dd9a44e9/Hash_week_blog_post_images__1_.png)

![Hash and Flowers ](//images.ctfassets.net/6kwu1u6s8j23/4UIBzFFNrrfCvNT7uA4tbh/d92a4a6fcda496a7163e572be207e9c7/10.png)

##### **Moon Valley Cannabis:** 

Known for their standout strain, Neon Panther, Moon Valley Cannabis impressed with their commitment to sustainability. Their small-batch, handcrafted indoor flower is grown using 100% renewable energy and natural farming principles. [@MoonValleyCannabis](https://www.moonvalleycannabis.com/)

![San Francisco Hash Week](//images.ctfassets.net/6kwu1u6s8j23/1jYQ1h0jVZPPALK4wckb2b/78784cd099ca203a88b318139489494c/1.png)

> 710, or 7/10, is considered a “stoner” holiday for consuming cannabis oil products, dabs, or concentrates. The term 710 rotated upside down spells OIL, a word used to describe highly potent cannabis products such as hash oil, shatter, wax, and so on. The holiday occurs on July 10th - [Weedmaps](https://weedmaps.com/learn/cannabis-and-its-evolution/everything-you-need-to-know-about-710#:~:text=710%2C%20or%207%2F10%2C,7%2F10%2C%20written%20numerically.)

### Looking Ahead to 7/10

We're partnering with SF Hash Week to host several events to celebrate with the community. [Here's the full schedule. ](https://sfweedweek.com/schedule/)

Meadow's journey with craft California hash began with Frenchy Cannoli and his award-winning Key Lime Reserve. Our CEO, Hua, learned directly from the master himself about the history and techniques of Frenchy's signature ice water hash and temple balls, enjoying some of the best conversations around his hookah. Catching up with Madame Cannoli and Belle, his apprentice-turned-master, at the Hash Showcase was a true highlight. If you haven’t seen Frenchy’s documentary film, FRENCHY DREAMS OF HASHISH, we highly recommend it. Join us for a screening as part of SF Hash Week on July 11th at Meadow HQ. 

![Frenchy Cannoli and Madame Cannoli](//images.ctfassets.net/6kwu1u6s8j23/4XjA6aIU4BYgl8mEv5tY9G/97ee968f7c1df624a3a217026df52520/DSC02078.JPG)

##### __We extend our deepest gratitude to all the incredible producers and innovators who shared their craft at the B2B Hash Showcase. Your dedication to excellence keeps the art of cannabis cultivation vibrant and evolving.__

![SF Hash Week](//images.ctfassets.net/6kwu1u6s8j23/7y0nyTOVR3uNxtEjT8ouns/91d2c75b66c1d009f33a3e902193122c/DSC02067.JPG)

Special shoutout to David Downs, the creative force behind [SF Weed Week](https://sfweedweek.com/), for bringing our community together in celebration.

This showcase was just the beginning. We look forward to continuing to support and celebrate the legacy and future of cannabis. The passion, expertise, and camaraderie displayed at Meadow HQ reinforce our commitment to fostering a thriving, innovative cannabis community. 

__Thank you for being part of this journey.__ 🌿✨

Here’s a breakdown of some of the standout brands and products that made this event unforgettable

Celebrating California Hash: Highlights from Meadow's B2B Hash Showcase

In Massachusetts, cannabis retailers navigate a unique landscape marked by specific regulations, including a three-store limit and industry verticalization. Meadow’s POS system is meticulously crafted to master these local nuances, ensuring compliance, operational efficiency, and customer loyalty.

<sidebar padding="no" side="right"> ![MA Flower Expo 2024](//images.ctfassets.net/6kwu1u6s8j23/48xBmR69fiYNne6UbDGv0E/d72a905a7972cf4995c97b3b2168e1e1/2-724x1024.png) </sidebar>

### Leading the Way in Massachusetts Dispensary POS

Meadow stands as the trusted POS choice for Massachusetts dispensaries, recognized for our robust support, reliable performance, and user-friendly design. Our platform simplifies compliance, streamlines inventory management, and offers easy and robust reporting. Partnering with Meadow means accessing unparalleled support and setting your dispensary up to be the go-to choice for Massachusetts customers. 

Read more: [Elevate Your Massachusetts Dispensary POS](https://getmeadow.com/massachusetts)

##### **To kick off our entrance into the Massachusetts market, our sales team attended the Massachusetts Flower Expo to engage with both new and existing operators. We showcased what sets us apart from the competition, highlighting our unique offerings and industry-leading solutions.** 

### What’s the MA Flower Expo?

[The Massachusetts Flower Expo](https://theflowerexpo.com/massachusetts), held in Greenfield, MA on June 4-5, 2025, was the premier B2B cannabis tradeshow in New England, where buyers met brands. Known as the Northeast’s premier cannabis trade show, the 2024 event featured over 150 brands exhibiting and 300+ dispensaries in attendance, covering roughly 80% of the Massachusetts retail market. The Expo was designed to foster meaningful connections, partnerships, and sales between brands and buyers. 

Meadow proudly participated in the Flower Expo with a booth at A206. The event featured a variety of engaging activities, including a drone show, after parties, and guest appearances by Red Man and Sublime. With hundreds of retailers and brands exhibiting, it was an exciting and fruitful experience for all attendees.

![Massachusetts Flower Expo](//images.ctfassets.net/6kwu1u6s8j23/4TH9015JMnRWx7tWlGFIJM/b6fbbccb5a236b188563951d2a34944c/flower-expo-24.webp)

### Our MA Flower Expo Highlights

The Flower Expo mirrored what we attend every year in California, the [Hall of Flowers](https://getmeadow.com/blog/hall-of-flowers-2024-insights-and-innovations-from-ventura-ca/preview). The bustling event space was full of cannabis retailers and brands showcasing their product offerings. 

Attendees had the opportunity to network, form new partnerships, and discover the latest innovations in the cannabis industry. The event was characterized by its vibrant atmosphere, live entertainment, and interactive exhibits. The quality of the flower showcased was impressive, comparable to California's legacy offerings, demonstrating the high standards of Massachusetts cannabis producers. 

The presence of vertically integrated brands and retailers emphasized the growing trend of companies managing both production and retail aspects of their business, ensuring consistency and quality control.

### Shocking MA CCC Regulatory Updates announced leading up to the Event

<sidebar padding="no" side="right"> ![Flower Expo Massachusetts 2024](//images.ctfassets.net/6kwu1u6s8j23/6JT7cyRURWUS3h4jt4tTam/dbb4a8889c19e42fbf53a7e902e88df0/FlowerExpoMAPhoto_V2.jpg) </sidebar>

While the Flower Expo had planned to include sales activities, a[n emergency update suddenly blocked before the event](https://masscannabiscontrol.com/2024/05/bulletin-2024-flower-expo-participation-may-31-2024/) by the Cannabis Control Commission (CCC). The CCC reminded licensees of their obligations under state Cannabis law, emphasizing the importance of compliance with regulations on labeling, storage, security, and inventory tracking in Metrc. Licensees were required to conduct activities within their premises and display marijuana products only in secure, locked cases. Advertising through promotional items like gifts, giveaways, and samples was prohibited. Violations could result in enforcement actions, including fines, suspension, or revocation of licenses.

This was timely with another regulatory update that MA retailers should know about. 

[The CCC recently expanded its interpretation of advertising regulations.](https://masscannabiscontrol.com/2024/05/bulletin-advertising-activities-may-21-2024/) Retailers are now prohibited from showing sales pricing, strikethroughs, advertising discounts, or loyalty programs on their websites or menus. However, these promotions were allowed in-store as the communication was considered "personal." Some retailers are exploring the possibility of redefining "personalized" communication to show deals to customers who opted in on the website.

### Welcoming our new Sales Executive Dan to the Meadow Team

At the Expo, Meadow welcomed Dan Hayes, our new senior account executive, to the team. Dan has almost a decade of experience in the cannabis retail space, coming from top contenders in cannabis retail POS. We are delighted to have him on board and of course we asked him, *“what sets Meadow apart from the competition?” *

<sidebar padding="no"> ![Meadow POS at MA Flower Expo](//images.ctfassets.net/6kwu1u6s8j23/4yCyit0J3UZElvldhOHUsY/6108d3046a4f4104fa5b081607fe7e71/PXL_20240605_180552993.jpg) </sidebar>

__Dan highlighted several key points:__

- **Fast and Easy POS Software**: "Meadow is the fastest and easiest cannabis retail POS software out there," Dan noted. This speed and ease of use are crucial for retailers, as they streamline operations, reduce training time for staff, and enhance the overall customer experience.
- **Accurate Metrc Connection**: "Our connection to Metrc is by far the most accurate when it comes to reporting, keeping you in compliance," Dan explained. Compliance is a significant concern for cannabis retailers, and Meadow's reliable integration with Metrc ensures that inventory and sales are accurately tracked and reported, reducing the risk of regulatory issues.
- **Dedicated Support Team**: "Our support team is dedicated to ensuring that our services are always up and running smoothly," Dan continued. Meadow's support team provides exceptional customer service, addressing any issues promptly and helping retailers maximize the benefits of their POS system.

### Pain Points from Massachusetts Cannabis Retailers who aren’t running on Meadow POS

During the Expo, we heard from several retailers about their pain points, particularly regarding the reliability of their POS system. One retailer mentioned [experiencing an outage on 4/20](https://mjbizdaily.com/dutchie-pos-system-for-cannabis-retail-crashes-on-420/), the most important sales day of the year. This kind of downtime can result in significant revenue loss and damage to a retailer's reputation. In a burgeoning market like Massachusetts, having a reliable software solution is essential. 

##### Here are other pain points that we currently offer solutions for:

1. __A lack of support:__ Massachusetts’ leading POS solution recently got rid of their Customer Success team and direct point of contact, leaving users high and dry without available technical support.
2. __System Downtime and Lag:__ Certain features are causing significant system lag, with each AWS instance operating at over 95% capacity. This leads to noticeable slowdowns in catalog management and reporting functions.
3. __Spread too thin:__ Jack of all trades, master of none

### The High Cost of Low-Cost Solutions

While some new operators choose a POS software system on price alone, you’ll soon discover you get what you pay for. For instance, if your sales data is not being accurately reported to Metrc, or your tax calculations are not accurate, you may end up with an expensive compliance mistake or tax liability which requires hiring specialized consultants or comes with large fees and audits to untangle, which ends up creating a big headache. 

Read more about [**How to Choose a Cannabis Dispensary POS System**](https://getmeadow.com/blog/why-california-dispensaries-need-a-california-specific-pos-for-compliant)

### Why Meadow?

Meadow's POS system stands out with its 99.99% uptime and 100% uptime on 4/20, demonstrating our commitment to providing a stable and dependable service. As we enter the Massachusetts market, we are excited to share our capabilities with retailers looking for a robust and efficient POS system. 

Our all-in-one solution not only ensures reliability but also offers a comprehensive suite of tools to manage inventory, compliance, customer relationships, and more. This makes Meadow an ideal choice for cannabis retailers aiming to thrive in a competitive and rapidly evolving industry.

- **Ease of Use:** We help dispensaries achieve operational excellence with easy-to-use, intuitive tools. The importance of easy-to-use software “***that just works”*** cannot be overstated. Difficult systems with bugs or inefficient processes lead to ineffective staff, increased errors, and significant financial costs.
- **All-in-One:** Sell more cannabis with less work, using Meadow's connected cannabis retail, inventory management, delivery, eCommerce, payments, and CRM—designed to grow with you.
- **Unparalleled reliability:** with 99.99% uptime since 2014, and 100% uptime on 4/20.
- **Speed and Efficiency**: Speed and efficiency at the point of sale are crucial; any lag can leave customers waiting, resulting in lost sales and diminished customer satisfaction. With Meadow, you’re working with the fastest POS solution out there.

![10 Years experience growing successful dispensaries](//images.ctfassets.net/6kwu1u6s8j23/5Mif4TzgUxwnVrefoTDY6t/8a6929d37ff1a654ad3e40273225a353/Years_experience_growing_successful_dispensaries.png)

Some dispensary operators cobble together five or six different software services, but smarter storefront dispensaries and delivery teams choose Meadow’s all-in-one solution to manage their operations, grow their sales, and reduce their workload. With [**99.99% uptime**](https://www.meadowstatus.com/) over the last 10 years, customer support tickets answered in 5 minutes or less by knowledgable cannabis experts, and a robust series of Meadow Mastery courses to get your whole team up to speed, there’s a reason why dispensary operators like you consistently give us [**5 stars**](https://www.g2.com/products/meadow-meadow/reviews#reviews).

Running a storefront dispensary or delivery team can be difficult and time-consuming, but with Meadow's all-in-one solution you'll enjoy greater efficiency and higher sales. With just one program to manage your operations, reduce the amount of work needed-freeing up more hours for what matters most!

In case you missed us, we’ll be back at the 2025 MA Flower Expo. Otherwise, you can book a call directly with our team to learn more about our Cannabis Retail Software. 

<callout>[Book a call](#upgrade-now)</callout>

Coming up: Michigan Flower Expo in Lansing MI, August 7-8, 2024.

Read more about Meadow's highlights and key takeaways from the Massachusetts Flower Expo

MA Flower Expo: Showcasing Innovation in Cannabis Retail

<sidebar padding="no" side="right"> ![Bottlerock Napa Valley 2024 Line up](//images.ctfassets.net/6kwu1u6s8j23/70wX6fAal5Y61EAKOqeM0C/f2c0d8db65e5e3446070297054676078/bottlerock-napa-valley-lineup-2024-billboard-1240.webp) </sidebar>

#### What is [BottleRock](https://www.bottlerocknapavalley.com/)?

[BottleRock](https://www.bottlerocknapavalley.com/) is an annual music festival held in Napa Valley, California, celebrated for its eclectic mix of live music, gourmet food, craft beer, and premium wine. This festival draws top-tier musical acts and a diverse crowd, creating an engaging and lively atmosphere. Beyond the music, BottleRock offers a rich cultural experience with culinary demonstrations by renowned chefs, wine tastings from local vintners, and a variety of interactive activities. It's a celebration of art, food, and community, making it a must-visit event for music lovers and culture enthusiasts alike.

#### Revolutionizing Cannabis Sales with Meadow POS

In the dynamic cannabis industry, staying ahead requires innovation, adaptability, and a keen understanding of consumer needs. Meadow POS is at the forefront with its groundbreaking [Ice Cream Truck Delivery Service Model](https://getmeadow.com/features/cannabis-delivery), enabling dispensaries to bring their products directly to consumers, compliantly, in California and other markets like [New York](https://getmeadow.com/new-york), [New Jersey](https://getmeadow.com/new-jersey) and [Michigan](https://getmeadow.com/michigan). 

##### __This innovative service model was put to the test at the BottleRock country music festival on May 24, 2024, where Abide set up a mobile dispensary that thrilled festival-goers with convenience and quality.__

##### In this blog post, we’ll walk you through how Abide prepared for BottleRock, executed sales, and what it takes for anyone to replicate such a successful event __in 3 steps.__

<sidebar padding="no">  ![Abide Dispensary ](//images.ctfassets.net/6kwu1u6s8j23/6AxaUNJvaBEfYfMt7fhIwH/ffe6508ecdfc9646d66933a78cc19692/_M5A2582.jpg) </sidebar>

#### Abide Dispensary: Commitment to Quality and Community

[Abide Dispensary](https://abidenapa.com/shop/), located in Napa, California, is renowned for its commitment to quality, community, and customer satisfaction. Since opening in 2019, Abide has been powered by Meadow POS, offering a carefully curated selection of cannabis products, including flowers, edibles, vape pens, and prerolls, catering to both medical and recreational users. Abide's focus on education and personalized service ensures that each customer finds the right product to meet their needs. 

## On-Site Success at BottleRock 2024

#### **#1. Preparing for the Event:**

#### Marketing Initiatives: Creating Buzz and Driving Traffic

Abide’s success began long before the festival gates opened. They leveraged their website, text marketing, and word-of-mouth to build anticipation among their customer base. Flyers were distributed inside the dispensary leading up to the event, ensuring their loyal customers knew where to find them at BottleRock. This pre-event marketing strategy created a buzz, drawing attention to their unique setup and encouraging festival-goers to seek them out. By using both digital and physical marketing tactics, Abide ensured maximum reach and engagement, driving traffic to their mobile dispensary.

#### Streamlined Inventory Management

<sidebar padding="no" side="right"> ![Meadow POS and Delivery ](//images.ctfassets.net/6kwu1u6s8j23/10XM0I8bBcz1J6E1YNkSA6/6e9a89b2d78f1fd149dfa46fbc925d14/IMG_8167.jpeg) </sidebar>

Abide focused on offering a concise menu that featured the most popular categories, which made decision-making easier for customers. By curating a selective menu, they ensured that customers were not overwhelmed with options, so they could quickly find and purchase what they needed, enhancing the overall shopping experience. The focus on essential products ensured a concise and manageable menu for both staff and customers.

This streamlined approach simplified the shopping experience while preventing overstocking. By offering a limited selection of SKUs, Abide purchased only the necessary products, avoiding excess inventory for the event. With five years of BottleRock experience, Abide utilized historical sales reports to accurately determine the required quantities for a successful event. 

Abide was supported by [Happie Cannabis Products](https://www.livehappie.com/blank), featuring their line of 1/8ths and 5pack Preroll products.  

__Pro Tip__ 💡 One of the most common event pitfalls is over-ordering product and ending up with excess inventory. To avoid this, consider partnering with your product vendors. Establish agreements where vendors sponsor your booth and supply inventory before the event. Afterward, return any unsold items, ensuring you only pay for what was sold. Additionally, we've seen that brand ambassadors often join events to actively promote their products, boosting sales and enhancing the overall customer experience.

#### **#2. Setting up your Booth:**

<sidebar padding="no"> ![Abide Napa On-site Sales for Bottlerock 2024](//images.ctfassets.net/6kwu1u6s8j23/79iutA3DoVgYjDj1E4x3Qs/31d32dfbd6049d413bd674bdeab7be52/IMG_8172.jpeg) </sidebar>

Positioned strategically on the access road before the general admission area, Abide’s mobile dispensary captured the attention of thousands of festival-goers, providing them with a convenient way to stock up on their favorite cannabis products. The accessibility of the dispensary allowed attendees to easily purchase items like edibles, vape pens, and prerolls to enhance their festival experience. 

__Pro Tip__ 💡 An alternative to setting up outside of the event grounds is to collaborate closely with the event organizers to create an experience within the festival grounds itself. In previous years, Abide successfully executed this approach, integrating seamlessly with the event. However, due to new event guidelines this year, they were required to set up outside the general admission line

#### Effective Signage and Budtender Engagement

Clear signage outside and inside the booth, coupled with budtenders actively engaging with the crowd, directed attendees to the mobile dispensary. Budtenders also walked up and down the event entry gate, further promoting their presence and services. Abide invested in branded table clothes, outdoor tents, sandwich boards and signage to accomplish this task. 

<sidebar padding="no" side="right"> ![Booth Signage](//images.ctfassets.net/6kwu1u6s8j23/ccqolIo6ebHJwCPRkCXPA/d7ed00cd54632180ceb6337589af9278/IMG_8165.jpeg) </sidebar>

This proactive approach not only increased visibility but also provided an opportunity to educate potential customers about the products and services offered. The combination of visual cues and personal interaction created a welcoming and informative environment that drew in festival-goers.

#### Seamless Online Ordering with QR Codes

Innovative use of QR codes allowed guests to place delivery orders online effortlessly. These QR codes were strategically placed and highly instructive, guiding customers step-by-step on how to order. 

<sidebar padding="no"> ![QR Codes leading to the event menu](//images.ctfassets.net/6kwu1u6s8j23/7LXUPrlM5HQnFhZtnlElhP/adf1ed4421df368cbd329fd9caa8e8dd/IMG_8184.jpeg) </sidebar>

The Abide marketing team designed 4x6” and 12x12” postcards featuring a QR code linked directly to their online menu. These postcards were distributed throughout the crowd and provided essential details such as accepted payment methods, a map to locate their booth on the event trail, and information about the available products. This strategy ensured that attendees had easy access to all necessary information, enhancing their overall event experience.

Meadow’s fast and user-friendly [e-commerce solution, Menu Pro](https://getmeadow.com/features/ecommerce) played a crucial role, providing an exclusive menu based on the delivery address entered by customers, minimizing data entry errors. Meadow created a filtered embedded menu code that was placed on Abide's website, which pre-filled the delivery address for attendees, making it easy to order online.

This digital integration streamlined the ordering process, making it quick and convenient for customers to get what they needed. The ease of online ordering, combined with the efficiency of Meadow’s system, ensured that customers had a smooth and satisfying shopping experience.

#### __#3. Operations and Execution of Sales__

#### Efficient Packing and Secure Inventory Management

A dedicated packing station, equipped with a machine that printed packing tickets, ensured each order was handled swiftly and securely. Inventory was stored inside a van, accessible only to budtenders, and kept out of public view behind a gated fence. This setup not only maintained security but also facilitated a well-organized packing process. By having a designated area for packing orders, Abide could ensure accuracy and speed, minimizing wait times for customers. The secure management of inventory also reduced the risk of loss or theft, enhancing overall operational efficiency.

<sidebar padding="no" side="right"> ![Happy Abide Budtenders](//images.ctfassets.net/6kwu1u6s8j23/4yVQRey1KDw6JniR6kzIbF/b00362011971cfc310e4b6034c7dd660/IMG_8162.jpeg) </sidebar>

#### Happy Budtenders, Exceptional Service

Abide’s budtenders, equipped with registers, were ready to fulfill new delivery orders with just a few clicks on an iPad. Their enthusiasm and commitment to customer service elevated the entire experience, ensuring every guest felt valued and well taken care of. 

#### __The workflow looked like this:__
1. The customer placed an order online. Budtenders were available to help guide them. 
2. A packing slip printed in the secure packing area
3. A "packer" packed the order from the available inventory
4. The packer would walk the order to the Budtender at fulfillment
5. The Budtender would then scan the QR code on the packing slip which brought up the order for fulfillment on Meadow's POS iPad app
6. The Budtender would accept payment at the register

<sidebar padding="no"> ![Packing station](//images.ctfassets.net/6kwu1u6s8j23/2jLlkpSXLZINOQoPsaQPrB/4410aa2930bf8e593a8ae8a47b5f9dc7/IMG_8203.jpeg) </sidebar>

Happy and knowledgeable budtenders are crucial in creating a positive customer experience, as they can provide insights, answer questions, and assist with any issues. Having a streamlined process for fulfillment allows budtenders to focus on customer service and sales opportunities. 

#### Expanding your Reach with Ice Cream Truck Delivery

Learn more: [Mobile Cannabis Dispensaries: The Ice Cream Truck Delivery Model](https://getmeadow.com/blog/5-ways-to-boost-revenue-with-new-ice-cream-truck-dynamic-cannabis-delivery)

Meadow’s Ice Cream Truck Delivery Service Model allows dispensaries to set up mobile dispensaries anywhere, reaching untapped markets and providing unparalleled convenience for shoppers. This model not only expands a dispensary’s territory but also enhances its ability to serve customers in new and innovative ways. By bringing the dispensary to the customer, Meadow’s model breaks down geographical barriers and increases accessibility. 

This flexibility is also beneficial for events, festivals, and other high-traffic locations, where traditional brick-and-mortar stores may not be feasible. The Ice Cream Truck Delivery Service is a game-changer for dispensaries looking to expand their market reach and improve customer convenience.

<sidebar padding="no" side="right"> ![Booth Experience](//images.ctfassets.net/6kwu1u6s8j23/7ttBME1VHX0qIPRcIBEtfW/7b7e284b89e1af3cf1ce1f2092d0ed8d/IMG_8159.jpeg) </sidebar>

#### Maintaining Stock Levels and Compliance

To keep inventory levels optimal and ensure compliance, Abide used two vehicles to cycle between the dispensary and the on-site booth. This strategy maintained stock levels and adhered to all security measures, ensuring a smooth operation throughout the event. Regular restocking runs ensured that popular items were always available, preventing stockouts and disappointed customers. 

Compliance with California regulatory requirements like delivery ledgers were also a top priority, with strict protocols in place to manage inventory and transactions. 

Read more: [Important Regulatory Update: New California Cannabis Delivery Ledger Requirements & Steps for Compliance](https://getmeadow.com/blog/important-regulatory-update-new-california-cannabis-delivery-ledger)

<sidebar padding="no" side="right"> ![Roll a Joint](//images.ctfassets.net/6kwu1u6s8j23/1XgD6SPJMGTPLp62UlqiOc/59db5c725aa7b153179c0540811c1e48/IMG_8200.jpeg) </sidebar>

#### Consistent Branding and Messaging

Every aspect of Abide’s presence at BottleRock was carefully branded, from the booth tent and tablecloths to flyers and merchandise. Their own flower and preroll brand products were prominently featured, with the menu accessible via their website for future orders. This consistent branding resonated with festival-goers, reinforcing Abide’s identity and commitment to quality. By creating a cohesive and visually appealing setup, Abide ensured that their brand was memorable and easily recognizable. 

##### __Bonus: Enhancing the Experience with Complimentary Services__

Abide elevated the event experience by partnering with a joint-rolling service, offering festival-goers a complimentary and convenient activity. This interactive service was especially appreciated by attendees who purchased an eighth but preferred to smoke on the spot. This effort demonstrated Abide's dedication to exceptional service and creating memorable, engaging experiences for their customers.

### Why Meadow?

- __Ease of Use:__ We help dispensaries achieve operational excellence with easy-to-use, intuitive tools.
- __All-in-One:__ Sell more cannabis with less work, using Meadow's connected cannabis retail, delivery, eCommerce, payments, and CRM—designed to grow with you.
- __Unparalleled reliability:__ with 99.99% uptime since 2014, and 100% uptime on 4/20.

Meadow’s Ice Cream Truck Delivery Service Model is revolutionizing how dispensaries operate, providing the flexibility to reach new markets and deliver exceptional customer experiences. Abide Dispensary’s success at BottleRock 2024 is a testament to the power and potential of this innovative delivery model. As the cannabis industry continues to grow, Meadow POS remains at the forefront, helping dispensaries expand their reach and better serve their communities. By embracing this cutting-edge delivery model, dispensaries can enhance their operations, increase customer satisfaction, and drive growth in a competitive market.

<callout>[Download our Ice Cream Truck Delivery Guide](#dynamic-delivery-guide)</callout>

See how Abide Dispensary used Ice Cream Truck Delivery to enhance customer experience and streamline operations at BottleRock 2024

Abide Dispensary’s Ice Cream Truck Delivery at BottleRock 2024: A Cannabis Case Study

On May 21st, 2024, [Meadow](https://getmeadow.com/) sponsored a [Metrc](https://www.metrc.com/) User Exchange event in Detroit, MI. This event brought together licensees from across Michigan’s supply chain to hear directly from Metrc leaders about the future of cannabis Track and Trace.

<sidebar padding="no"> ![Meadow Sponsored CA Metrc User Exchange Event 2024](//images.ctfassets.net/6kwu1u6s8j23/54LKQ5ZpgjAwDVdkBMgBDg/9ba6111e42a06c958d9e30b82e9d0ef1/C59AD4F9-EA81-4633-8684-E366A1D2BE49_1_105_c.jpeg) </sidebar>

The main focus of the event was on recognizing areas for improvement, gathering user feedback, and sharing Metrc's roadmap of upcoming features.

This complimentary event offered a unique opportunity to learn from and connect with Metrc leadership, product experts, and local peers. 

##### If you missed it, here's a recap of what we learned:

Metrc, the market leader in cannabis track and trace systems, boasts over 400,000 users across the United States. Their commitment to maintaining this leadership includes enhancing performance, fixing bugs, and improving support and training.

To support their users, Metrc has added new videos and training materials to their website and posted all relevant bulletins for Michigan here: [Metrc Michigan Partner Resources](https://www.metrc.com/partner/michigan/). They have also expanded their support team to ensure faster response times when users encounter issues. For example, you can now read more about [Mastering Metrc: Expert Tips, Tricks and Shortcuts](https://www.metrc.com/mastering-metrc-tips-tricks-and-shortcuts/)

The insights shared in Detroit mirrored those from the User Exchange events held in California, demonstrating Metrc’s dedication to nationwide improvements and consistent support for the efficiency of the cannabis industry. Metrc’s ongoing efforts to listen to feedback and continually upgrade their system highlight their pivotal role in the industry’s growth and evolution.

For more details about the event, visit the official page: [Metrc User Exchange Michigan](https://www.metrc.com/metrc-user-exchange-michigan/).

The most exciting part of this event was the announcement of two major upcoming features: Retail ID and a Universal Product Catalog. These new tools are set to streamline operations and enhance user experience.

### Retail ID

![Retail ID Graphic ](//images.ctfassets.net/6kwu1u6s8j23/39sQyj4iOjqksdkvwYCcPQ/ea37700edd270ecb8b46a81ab07b61c8/Retail_ID_Graphic__2_.png)

Meadow has been working with Metrc on their new “Retail ID” concept since 2023, and what they are proposing is very exciting for cannabis businesses:

##### __A way for products to go through the supply chain without the need to relabel them - just apply a single label at the point of production and it will follow that product through its life inside and outside of Metrc.__

The need to relabel every single unit of product is one of the biggest pain points and costs we hear from retailers, and we’re grateful for the chance to work together on a solution. You can learn more about Metrc's Retail ID here: [https://www.metrc.com/retailid/](https://www.metrc.com/retailid/)

### Universal Product Catalog

We frequently hear from retailers that it can be impossible to track down a product photo or description, or even a brand’s logo, when adding a new product to their menu. We also hear from brands that some retailers don’t always upload pictures or product information that is available.

The end experience is bad for the brand, the retailer and the customer: incomplete menus decrease conversions and basket sizes, and can be confusing for everyone involved.

Metrc’s proposed product catalog would give brands a way to upload product assets like photos, descriptions or other product information, which can then be utilized by the retailer or viewed directly by the customer, saving a huge amount of time for everyone involved.

#### Also notably mentioned:

### CSV Improvements

<sidebar padding="no"> ![Metrc User Exchange Event in Irvine and Santa Barbara](//images.ctfassets.net/6kwu1u6s8j23/3kXLGGqkmO2PaX7EH5QGLb/a19164c5a3f0579832d340b09c905b41/B5A433C5-DA7D-40F1-87EA-45E40085C9C3_1_105_c.jpeg) </sidebar>

According to Metrc, nearly 100% of retailers use an integrated point of sale system like Meadow. Most cultivators do not use integrated software. This means roughly 70% of their users only interact directly with Metrc, rather than an integrated 3rd party. It also means that the only way to upload data is using CSVs.

For anyone uploading CSVs, the updates are huge: increasing the line cap from 500 lines to 10,000 lines, and showing which lines if any specifically caused an error when uploading (instead of rejecting the whole file). These changes definitely made some cultivators happy.

### Package History After Transfers

In the past, once a package had been transferred out of your facility you would lose all visibility into its history. Now Metrc has added a “Transferred” tab on the packages screen, so you can view a list of all pacakges that previously existed in your facility but have since been transferred out. This is live now.

##### Those are the main points Metrc shared with us. But what did the attendees share with Metrc?

### Ability to Search Across Multiple Licenses

Metrc users in Michigan expressed a strong need for the ability to search across multiple licenses simultaneously. Currently, users have to search each license individually to locate a specific package. This process is time-consuming and inefficient, especially for those managing multiple licenses. Implementing a multi-license search functionality would significantly streamline operations, saving time and reducing the potential for errors.

### Ability to Scan Packages to Confirm Package ID During Receipt

Another key request was for the ability to scan packages to confirm package IDs as they are being received. Distributors sometimes send the wrong UID/product, and intake doesn't always catch these mistakes. By enabling package scanning at the point of receipt, Metrc could help prevent these errors, ensuring that only the correct products are accepted and logged into the system. This would enhance accuracy and reliability in inventory management. Perhaps this will be resolved with the release of Retail ID. 

### Support for Package Expiration Dates

Users also requested that Metrc add support for package expiration dates, a feature already supported in other states. This functionality is crucial for maintaining product quality and compliance with state regulations. Including expiration dates in the tracking system would help licensees better manage their inventory, ensuring that products are sold before they expire and reducing waste. With Meadow POS, though, you can do this today with your inventory after it’s received in Metrc. 

### Longer Auto-Logout Time Limit

The current auto-logout time limit in Michigan is shorter than in other states due to requirements from the Cannabis Regulatory Agency (CRA) which can be frustrating. Users have requested that this time limit be extended to improve convenience and workflow efficiency. While Metrc has explained that the shorter time limit is a regulatory requirement, ongoing discussions with the CRA could potentially lead to a more flexible solution that balances security with user needs.

Metrc admits that in the past they’ve built almost exclusively for state governments, sometimes at the expense of the user. Much of the time, they do not have control of what they build and have to respond to legislation and regulation. However, at these events, Metrc spent most of their time focusing on hearing and understanding the priorities of licensees and users, and expressed their desire to work more closely with us to resolve pain points.

### In some cases, Metrc had to clarify what is a limit of their system and what is a limit of the point of sale or other software the licensee is using.

#### Here are 3 concerns we heard from retailers who are **not** operating with Meadow POS:

### #1. Significant Losses: A Need for Inventory Management Tools

One operator we spoke with reported over $2M in losses due to theft and shrinkage last year, underscoring the critical need for robust inventory management and permissions systems which allow operators to maintain tight controls over their products and foster an environment of accountability and trust.

**Cycle Counts is a tool included with Meadow, and we’ve seen it dramatically reduce theft and loss, ensure the right product mix on shelves, and smooth the transition to Metrc.**

##### **Here are some of the key features of Meadow's Cycle Counts tool:**

- Barcode scanning synced to an iPad or laptop for super fast and accurate counts.
- Count while you're open using our 'Conflicts' tab, which identifies any changes in inventory (i.e. if someone sells a unit while you are counting inventory, you can easily adjust for the sale).
- Easy delegation with allowances for multiple employees to do counts simultaneously.
Immediate loss/theft detection that notifies you of any discrepancy with your expected inventory.
- Metrc optimization with drop-downs for counting within Metrc packages.
- Other smart features, including: notes to record if a product was lost, found, damaged, moved, etc; manager review and approval settings; and summary reports with missing products and conflicts.

### #2. The Meadow Difference: No More Negative Packages

Another frequently mentioned problem that doesn’t exist in Meadow is negative packages. Many retailers shared their struggles with other point of sale systems reporting on the wrong package tag until it goes below zero, resulting in a negative package count. This issue can be a significant challenge to untangle and fix, causing disruptions and inaccuracies in inventory management. What is a negative package, anyway? Negative inventory is impossible! 

Metrc itself won’t stop packages from going negative, but your inventory and point of sale system should never allow that. Users reported that these negative package issues often stem from system errors or incorrect data entry, leading to confusion and extra work to reconcile inventory discrepancies.

At Meadow, we’ve designed our system to prevent negative packages entirely. Our POS software ensures that inventory levels are accurately tracked and updated in real-time, so you never have to worry about packages going below zero. This reliability is critical for maintaining accurate inventory records, streamlining operations, and ensuring compliance with regulatory requirements.

### #3. It’s Currently Possible! Finish Packages via Metrc’s API

One of the most requested features, “finish a package via the API,” has been live with Metrc for a long time, and Meadow uses this feature every day. If a package reaches a quantity of zero, Meadow finishes the package for you in Metrc automatically. If your system doesn’t do that, talk to us :) It’s not a Metrc limitation.

### The High Cost of Low-Cost Solutions

Operators expressed frustration with inexpensive solutions leading to larger, more costly problems down the line. The sentiment "cheap solutions are expensive problems" was a recurring theme, emphasizing that initial savings could lead to significant expenses in terms of functionality and reliability.

While some new operators choose a POS software system on price alone, you’ll soon discover you get what you pay for. For instance, if your sales data is not being accurately reported to Metrc, or your tax calculations are not accurate, you may end up with an expensive compliance mistake or tax liability which requires hiring specialized consultants or comes with large fees and audits to untangle, which ends up creating a big headache. Read more about How to Choose a Cannabis Dispensary POS System

<callout>[Learn more about Meadow POS](#upgrade-now)</callout>

![10 Years experience growing successful dispensaries](//images.ctfassets.net/6kwu1u6s8j23/3ZxojdAhnbR6ovfkCmj6WA/b72107c49f3370b17573f7cbed54012b/Years_experience_growing_successful_dispensaries.png)

### What’s next for Meadow?

At Meadow, we're committed to ongoing collaboration with Metrc to enhance the retail experience for our clients. We’re excited about the new features on the horizon and are always open to hearing your suggestions for further improvements. Your feedback is invaluable, and we ensure it reaches Metrc during our regular sync-ups.

### Coming Soon: Deli-Style Functionality

Meadow currently supports pre-packaged flower workflows at the point of sale. We are in the process of building support for scale-integrated deli-style operations. 

Deli-style means flower is weighed out from a clear storage container for each purchase, providing a more personalized and flexible shopping experience. In contrast, pre-packaged flower is weighed out and packaged ahead of time, ensuring consistency and convenience. 

We understand that Michigan operators should have support for any retail model, and we are working on these updates as we expand through Michigan’s market. At Meadow, we take user feedback and turn it into key features, and we look forward to sharing these updates with our clients.

Read more: [Meadow expands beyond California, bringing its cannabis point of sale platform to Michigan, Tech Crunch](https://techcrunch.com/2022/08/26/meadow-expands-beyond-california-bringing-its-cannabis-point-of-sale-platform-to-michigan/)

### You asked, we built it: Trade Sample Management Tools

Among the issues raised at the event, trade samples were a prominent topic, primarily because all license types can interact with them, leading to potential friction. The main confusion arises from the inconsistent use of the "trade sample" flag in Metrc by different brands and distributors.

__Trade samples are:__

- No tax applied
- Limited in quantity by regulations
- Can only be given to employees of the licensee
- Marked with a briefcase 💼 tag in Metrc
- Must be removed from inventory using a package adjustment with the reason “trade sample” and the recipient’s details recorded

__In contrast, penny samples are:__

- Taxed
- No limits in regulation
- Can be sold to employees or customers (purchase limits apply)
- Reported to Metrc as sales, not package adjustments

In Meadow, you can manage trade samples and remain in compliance without having to manage these packages in Metrc or incorporate them into a sale. Our tools ensure compliance, organization, and ease of use, allowing you to focus on running your business smoothly and efficiently.

<callout>[Book a demo](#upgrade-now)</callout>

#### Don't take our word for it, [see what our customers are saying about us on G2](https://www.g2.com/products/meadow-meadow/reviews#reviews). 

Metrc announced updates for Michigan Retailers that will impact the entire supply chain. 

The Meadow Blog

Browse by tag:

Why Heritage Mendocino Chose Meadow: A Dispensary POS Success Story

Announcing “Deli Style” Pricing for Michigan Dispensaries, The Latest Addition to Meadow’s Cannabis POS

How to Start a Cannabis Delivery Service in Michigan

6 Dispensary Deals that Boost Sales and your Bottom Line

What to Expect during a DCC Inspection: Insights from Off the Charts San Francisco

Top Reasons to Attend Meadowlands 2024

Celebrating California Hash: Highlights from Meadow's B2B Hash Showcase

MA Flower Expo: Showcasing Innovation in Cannabis Retail

Abide Dispensary’s Ice Cream Truck Delivery at BottleRock 2024: A Cannabis Case Study

Michigan Metrc User Exchange Event: Retail ID & Universal Product Catalog Announcement

Product

Company

Support

The Meadow Blog

Browse by tag:

Why Heritage Mendocino Chose Meadow: A Dispensary POS Success Story

Announcing “Deli Style” Pricing for Michigan Dispensaries, The Latest Addition to Meadow’s Cannabis POS

How to Start a Cannabis Delivery Service in Michigan

6 Dispensary Deals that Boost Sales and your Bottom Line

What to Expect during a DCC Inspection: Insights from Off the Charts San Francisco

Top Reasons to Attend Meadowlands 2024

Celebrating California Hash: Highlights from Meadow's B2B Hash Showcase

MA Flower Expo: Showcasing Innovation in Cannabis Retail

Abide Dispensary’s Ice Cream Truck Delivery at BottleRock 2024: A Cannabis Case Study

Michigan Metrc User Exchange Event: Retail ID & Universal Product Catalog Announcement

Product

Company

Social

Support