For Elevate, one of Southern California’s fastest-growing cannabis retailers, providing an exceptional shopping experience is at the heart of their success. With three dispensary locations and two more set to open, Elevate needed a cannabis dispensary POS system that could grow with them. Their goals were clear: simplify dispensary operations, empower staff, and deliver a seamless experience to customers, all while ensuring compliance with California’s strict regulations.
That’s where Meadow came in. “Meadow is the best platform we’ve used. It’s user-friendly, fast, and backed by incredible support,” says Leslie, Marketing Director at Elevate Woodland Hills. Meadow’s all-in-one cannabis POS software provided the tools Elevate needed to streamline workflows, optimize inventory, and create meaningful connections with customers.
Meeting the Challenges of Growth
As Elevate grew its operations, their cannabis business encountered increasingly complex challenges. Managing multiple sales channels—like in-store, delivery, and pickup—required a streamlined POS system to unify operations and inventory. However, previous systems created inefficiencies.
“When we were growing, we struggled with systems that didn’t talk to each other. Data wasn’t syncing, and it caused delays and inefficiencies,” says Drew, Elevate’s General Manager.
By replacing fragmented systems with a unified platform, Meadow simplified complex workflows. This all-in-one approach allowed Elevate to refocus their efforts on delivering an exceptional customer experience while keeping operations efficient.
We use Meadow in all three of our locations because it’s the fastest and easiest way to manage our business.
A Unified Platform for Streamlined Operations
When Elevate needed to replace fragmented systems that slowed their operations, Meadow provided the perfect solution. By implementing Meadow’s unified dispensary POS system, Elevate streamlined their cannabis dispensary operations across all channels—storefront, delivery, and pickup. Real-time updates ensure inventory stays accurate, and Meadow’s integration with Metrc keeps compliance effortless.
“We needed something that made our workflows easier and faster,” explains Adrian, Elevate’s Inventory Manager. “With Meadow, we’re able to get deliveries out on time, keep inventory accurate, and run every sales channel smoothly.”
Transforming Data into Insights
One of Meadow’s biggest strengths is its ability to provide Elevate with real-time, reliable data. The built-in CRM empowers staff to access customer purchase history, enabling tailored recommendations and enhancing the shopping experience. Meanwhile, comprehensive reporting tools help Elevate predict trends, optimize inventory, and make more informed decisions.
“When I look at the data in Meadow, I can trust it completely,” says Drew. “It helps us predict trends, stock the right products, and create game plans with just a few clicks.”
By leveraging Meadow’s reliable cannabis POS system, Elevate gains insights that keep their cannabis retail business running efficiently and profitably.
“I have all this data and information at my fingertips because of Meadow. It allows us to really predict trends and see where our customers are going.”
Delivering a Seamless Customer Experience
Elevate knows that a great customer experience builds loyalty and drives sales. With Meadow, they’ve created a system where customers can shop effortlessly, whether in-store or online. Real-time inventory updates eliminate the frustration of overselling or inaccurate menus, ensuring that the products customers want are always available.
“We can offer better consultations with accurate inventory and customer data at our fingertips,” says Drew. “It makes every interaction more meaningful.” Budtenders use Meadow’s iPad integration to access customer profiles and purchase history, offering personalized recommendations that keep customers coming back.
Accurate Menus Across Channels
Maintaining accurate menus is critical for any cannabis retail business, and Elevate depends on Meadow to ensure consistency across all channels. Whether customers are shopping through in-store kiosks, Elevate’s website, or third-party platforms like Weedmaps and Leafly, Meadow’s real-time inventory updates keep product availability accurate and up-to-date.
This eliminates the frustration of overselling or showing outdated stock. Accurate menus also empower Elevate’s staff to focus on providing great service. With Meadow, Elevate has turned menu management into a key strength, ensuring customers always have access to the most accurate information about their inventory, no matter where they choose to shop.
“Meadow helps us execute all the essentials, from the back end to the front end. It’s a great experience, and I couldn’t imagine running our dispensaries without it.”
Fast, Streamlined Delivery
Delivery has become a cornerstone of Elevate’s cannabis business, transforming how they connect with customers. As demand for convenient purchasing options increased, they relied on Meadow to handle the fast pace of delivery operations while staying compliant with California’s regulations.
“We needed a system that could support our growing delivery operations without adding unnecessary complexity,” says Drew. Meadow’s tools enabled Elevate to optimize routes, dispatch smarter, and complete more deliveries per hour. This efficiency reinforced Elevate’s reputation for reliability and convenience, making delivery an integral part of their strategy.
Support That Makes a Difference
For Elevate, Meadow’s customer support and onboarding tools stood out as game changers. When scaling their operations, they needed a partner that could help their team onboard quickly and resolve challenges in real time. Meadow delivered with Meadow Mastery, a series of short video tutorials that make training new hires fast and effective.
“The training videos are straightforward and incredibly helpful for new staff,” says Drew. “And the support chat is so fast—it’s the best I’ve ever experienced.”
Meadow’s quick, responsive support ensures Elevate can resolve any issues in real time, keeping operations running smoothly. “The support chat is very fast. They’ll get back to you in minutes,” says Adrian. “I always get the answers I need.”
Smarter Inventory Management
Inventory is the backbone of any successful cannabis business, and staying accurate and compliant became a top priority as Elevate grew. Meadow’s tools helped streamline their processes, from eliminating manual errors with a seamless Metrc integration to simplifying monthly cycle counts and purchase order tracking.
These features didn’t just save time—they provided crucial insights. “We create game plans based on the reporting, and it makes a huge difference," says Adrian. Real time data allows Elevate to make smarter decisions about ordering, stocking, and scaling.
A Platform Built for Growth
As Elevate prepares to open two new locations, maintaining efficiency and an exceptional customer experience is top priority. Scaling operations introduces new complexities, from managing larger teams to handling increased inventory and sales volume across multiple locations. However, with Meadow’s tools in place, Elevate feels equipped to meet these challenges head-on.
Meadow’s flexible and scalable platform allows Elevate to expand without sacrificing quality or reliability. By centralizing operations and offering real-time insights, Meadow ensures that their new locations can operate as seamlessly as their established stores. This foundation of efficiency and consistency gives Elevate the confidence to grow while maintaining the elevated experience their customers expect.
A Partner for Success
Meadow’s platform has helped Elevate streamline their cannabis dispensary operations, paving the way for long-term success.
As Elevate prepares to expand into new locations, they see Meadow as more than just a technology provider—it’s a trusted partner in their growth. With Meadow’s support, Elevate can scale efficiently, stay ahead in the competitive cannabis market, and ensure every new store reflects the same standard of excellence that has defined their success so far.
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