Colleen Costello

Colleen Bot

A stylish interior of PleasureMed on Santa Monica Boulevard in Los Angeles, showcasing its unique blend of cannabis retail and hospitality. The focal point is the sleek, modern cocktail bar with polished countertops and elegant glassware. Behind the bar, a server stands attentively, ready to take an order, embodying the warm and welcoming atmosphere of the space. In the background, hints of the upscale dispensary and farm-to-table restaurant elements are visible, seamlessly integrated into the setting. The ambiance exudes sophistication, innovation, and the pioneering spirit of PleasureMed’s mission to redefine the cannabis retail experience.

PleasureMed 

[![Meadow: Rated the #1 POS by Dispensary Operators](//images.ctfassets.net/6kwu1u6s8j23/3wBbNGsL0zumLEjDjA1D5q/88320ca1a5ec71c77430a856800c281b/Blog_Social_Proof_Banners__7_.png)️](https://www.g2.com/products/meadow-meadow/reviews)

### Cannabis, Cuisine, and Cocktails: How PleasureMed Blends a Dispensary, Restaurant, and Bar into One Seamless Experience.

[PleasureMed](https://www.pleasuremed.com/), located on Santa Monica Boulevard in Los Angeles, is redefining what cannabis retail and hospitality can look like. This pioneering business combines an upscale cannabis dispensary, a farm-to-table restaurant, and a craft cocktail bar into one integrated space. PleasureMed’s mission is to destigmatize cannabis while delivering an unforgettable customer experience in a welcoming, educational, and luxurious environment.

As a trailblazer in the cannabis industry, PleasureMed isn’t just a business; it’s a model for what the future of cannabis consumption could be. With its innovative approach, PleasureMed is raising the bar for cannabis businesses everywhere.

![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/3l7zFIBUCdymfYboyN1con/f5fa04317e3623db5658a80efb831ca1/1.png)

### The Vision: A New Standard for Cannabis Consumption

PleasureMed had a bold vision: to create the world's premier cannabis consumption lounge – a place where patrons can enjoy craft cocktails, discover premium cannabis products and savor farm-to-table cuisine, all in a luxurious and inviting atmosphere.

Building on the inclusive legacy of LA’s legendary adult toy store The Pleasure Chest, founder Brian Robinson and his team aimed to create a space that would destigmatize cannabis and provide an educational, judgment-free environment for patrons to enjoy the plant.

But as the PleasureMed team discovered, bringing their vision to life wasn't easy.

They needed a retail platform that could integrate their dispensary, consumption lounge, restaurant, and bar in one seamless platform – one that was built to ensure compliance with California's complex regulations and flexible enough to handle their unique business model.

Enter Meadow. With Meadow's track record of powering successful dispensaries and their deep understanding of the industry, PleasureMed knew they'd found the right business platform to manage their complex, multifaceted business – and bring their unique vision to life.

> *Life with Meadow is simple and easy. It's one of the best dispensary POS systems in the cannabis industry. I couldn't be happier with it.* — Tichanna, Manager

![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/4bvc2hPspeyYagf6LssbAC/24d2fac332614e30ec74d099adf40bec/2.png)

### Launching An Unprecedented Cannabis Concept
PleasureMed wanted to create a cannabis experience unlike any other: a one-stop destination that would combine a craft bar, dispensary, and restaurant under one roof.

<sidebar padding="no"> ![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/6IJtgOJlrUyzD8qhTuMjLD/7217b61cb49b3dc768bb9ef964bc3c2d/PleasureMed_Sidebar_Images.png) </sidebar> 

"When people come here for the first time, their mind is definitely blown," explains PleasureMed assistant manager Melanie Vaughn. "They get the experience of the dispensary and then the lounge where they can smoke and eat, and that's really important to a lot of people. They can wander through the bar to the restaurant and then the dispensary. It all just flows. You just don't have that anywhere else."

But managing a consumption lounge with three distinct business units presented unique challenges:

- Ensuring a seamless customer experience between the dispensary and lounge
- Keeping transactions fast and efficient to maintain smooth operations
- Managing inventory and compliance across multiple license types

### A Purpose-Built Partnership With Meadow
PleasureMed knew they needed a partner who understood the complexities of the cannabis industry – and could help them deliver an exceptional customer experience while staying compliant. They needed more than a platform — they needed a partner they could trust to help them navigate the challenges of making their groundbreaking consumption lounge a success.

Other POS systems we tried were not that great," Tichanna recalls. "It took 3 minutes to get an actual order out. We did a switch from Meadow for a couple months to see if we liked that system better. And we switched right back to Meadow two months later."

Learn more: [Grow Your Dispensary with Meadow’s Powerful Cannabis POS System](https://getmeadow.com/features/point-of-sale)

![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/6he6PHLBAyz1UvGaTSvm8R/8c650196ba942646b18ed4d50fe5c9ae/PleasureMed__15_.png)

### Empowering PleasureMed with Expertise and Innovation
PleasureMed chose Meadow to power their first-of-its-kind cannabis concept. With over a decade of experience in the cannabis industry, Meadow’s team brought unparalleled expertise, understanding the intricacies of cannabis retail operations and tailored their platform to meet PleasureMed’s needs.

Meadow’s all-in-one system provided the reliability and speed necessary to keep operations running smoothly, even on the busiest days. Its intuitive design ensured the system was easy to use and train staff on, reducing onboarding time and empowering employees to deliver exceptional customer experiences. Backed by Meadow’s dedicated [customer support](https://getmeadow.com/features/customer-support) team, available whenever needed, PleasureMed gained a trusted partner that prioritized their success. This unified approach allowed PleasureMed to focus on delighting customers and growing their business, knowing their operations were in expert hands.

![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/1dAxn6tBw3RCzLUXQPWxuZ/85934d8eb1cdac41ca8bbad8ddf42446/4.png)

### Building PleasureMed’s Customer Journey
<sidebar padding="no" side="right"> ![PleasureMed x Meadow](//images.ctfassets.net/6kwu1u6s8j23/5reb56Nee7eDI9BGaEuRGz/db3899cafe46d4e41296231f88c4f688/PleasureMed_Sidebar_Images__3_.png) </sidebar>  

Meadow worked hand-in-hand with PleasureMed to build a customized solution tailored to their unique needs. Meadow's team started by conducting a detailed workflow analysis to map out PleasureMed's ideal shopping experience and customer journey.

"We looked at the full customer experience, from when you enter the door to when you're consuming upstairs. How do we make that seamless?" recalls Wally Wong, account executive at Meadow.

"That led to two store walkthroughs during the build out with ownership. How do we maintain compliance, maintain tax appropriation, maintain customer data – but make it really easy? We went further and further down, down to where the plugs are going to be and where the WiFi is going to be set up. And everyone's been really happy with the outcome."

### Creating the Ideal Flow for Multiple Cannabis Businesses
Meadow’s team collaborated with PleasureMed to create a purpose-built solution that addressed their unique needs. This included:

<sidebar padding="no"> ![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/1zSUjTe2wsSjyBlYoIgtzQ/3b2001ea042d0e2945e028997a21f57d/PleasureMed_Sidebar_Images__4_.png) </sidebar>  

- __Real-Time Integration:__ Meadow’s platform synced the dispensary POS with the lounge and bar systems, enabling seamless inventory tracking across multiple license types.
- __Optimized [Inventory Management](https://getmeadow.com/features/inventory-management)__: With over 800 SKUs in their product catalog, PleasureMed needed robust tools to manage inventory across their operations. Meadow’s cannabis POS system delivered with ease.
- __Enhanced Customer Experience:__ Meadow’s thoughtfully designed interfaces enabled staff to process transactions in under 30 seconds, minimizing wait times and creating a smooth, enjoyable experience for patrons.

According to PleasureMed’s team, these features transformed their operations. Assistant Manager Melanie shared, "The entire process just flows, from the dispensary to the lounge and restaurant. It’s something you don’t find anywhere else."

### Hands-On Support for a Seamless Launch
To ensure a smooth onboarding, Meadow provided always-on support — including in-depth training to ensure that every team member could make the most of Meadow's POS system. 

"Wally, David and Lauren have been amazing support systems for any type of questions that we've had," Tichanna notes. "They've done walkthroughs with us and given us a great understanding of how to use Meadow to our advantage. They're there to answer any questions I have within 15 minutes. Actual humans, not bots. And they're very thorough."

With Meadow's purpose-built solution for [cannabis retail](https://getmeadow.com/blog/tags/cannabis-retail) and hands-on support, PleasureMed was well-equipped to bring their groundbreaking cannabis concept to life.

![PLeasureMed  and Irie x Meadow ](//images.ctfassets.net/6kwu1u6s8j23/hWiHhOxMqFKEiZ2ay0FX5/1f926e105834d75ff30bc765e547253d/8.png)

### Redefining The Cannabis Consumption Experience
From the moment guests step into PleasureMed, they are transported into a thoughtfully designed space that celebrates cannabis. The apothecary-themed dispensary offers a curated selection of premium products displayed in an easy-to-navigate layout for an enjoyable shopping experience. Expert staff, equipped with Meadow’s online menus and product information tools, guide customers to the perfect selections based on their preferences.

Upstairs, the Irie Lounge invites guests to relax and enjoy their cannabis purchases in a luxurious setting featuring plush seating, low tables, and a marble-topped bar. Renowned chefs craft farm-to-table cuisine that can be paired with cannabis products, creating a dining experience unlike any other.
At the heart of this operation is Meadow’s dispensary POS system, ensuring every transaction is seamless and every customer feels valued. From self-service kiosks to detailed, transparent receipts, Meadow empowers PleasureMed’s staff to focus on creating memorable experiences.

![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/4hppfnCdqdrIRHQ7PbSyn2/404c6f7dc23b0afac5ba2f142d390354/PleasureMed__14_.png)

### A new standard in cannabis retail and hospitality
<sidebar padding="no" side="right"> ![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/VTIMtE2Z6m27EuWoBYIJ9/b16ac85424b592a1863d8f1bd8945056/PleasureMed_Sidebar_Images__5_.png) </sidebar> 

By partnering with Meadow, PleasureMed has set a new standard in cannabis retail and hospitality. By streamlining operations across their dispensary, restaurant, and bar, PleasureMed has created an elevated customer experience that's raising the bar for what a cannabis lounge can be.

Meadow's platform has enabled PleasureMed to achieve:

- An effortless customer experience focused on enjoyment and relaxation — not transactions
- Compliant inventory management across over 800 SKUs and multiple license types
- Transaction times under 30 seconds in the dispensary 

<sidebar padding="no"> ![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/ssNeQ9Wc2A1Jfc2uUXTfX/3f59a0ba03d1509a9a056e9c39496ad3/PleasureMed_Sidebar_Images__6_.png) </sidebar>  

Having a fast, intuitive dispensary POS system has enabled PleasureMed to focus on delivering a five-star customer experience. In the dispensary, customers enjoy self-service ordering and receive transparent, detailed receipts that clearly break down taxes and totals. And Meadow provides extensive product information to guide customers and help them make informed decisions.

With Meadow, transactions just flow. "Everything's just laid out for you," Tichanna observes. "It's a one-two-three system that makes my life ten times easier. It takes 30 seconds for them to process an order downstairs. Time and efficiency is something we really look for. With Meadow, everything's just easy."

### Effortless Compliance, Unrivaled Experiences
And most important of all, Meadow makes compliance effortless. "Staying compliant with Metrc is really efficient," Melanie explains. "With Metrc, we just need to receive the invoice and sync it to Meadow, which only takes a matter of seconds. The invoice is clear and lists all the products – so it's really easy to create the purchase order and add the products we need.'

PleasureMed has created an unrivaled customer experience – and an entirely new category in the cannabis industry. Their success showcases what's possible when visionary operators and the right business platform work hand in hand.

Learn more: [Key Features of Meadow’s Smart Metrc-Compliant Dispensary Software System](https://getmeadow.com/features/metrc-compliance)

![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/5P2aMptR1oe6yx3Pk5CCXp/5a372362a84c235a48f6479790e98d4e/12.png)

### A Model for Cannabis Business Success
PleasureMed’s groundbreaking concept is more than a business; it’s a model for what the cannabis market can achieve when operators partner with the right technology. Meadow’s all-in-one dispensary software has empowered PleasureMed to redefine cannabis retail while creating an unparalleled customer experience.

Meadow’s dispensary POS system has transformed PleasureMed’s operations, enabling them to seamlessly integrate retail, dining, and consumption while maintaining compliance and efficiency.
"Meadow makes the overall process fun for our customers," Melanie shared. "It’s faster, easier, and better for everyone involved."

For cannabis retailers looking to elevate their operations and create unforgettable customer experiences, Meadow is more than a software provider—it’s a partner in success.

__Want to learn more? Continue reading The Meadow Blog:__ 
- [How to Choose the Best Dispensary POS System in California: A Metrc-Focused Guide](https://getmeadow.com/blog/why-california-dispensaries-need-a-california-specific-pos-for-compliant)
- [How Off the Charts Opened 30+ Locations in 2 Years with Meadow](https://getmeadow.com/blog/off-the-charts-case-study)
- [Driving Growth with Meadow’s Dispensary Software: Elevate’s Success Story](https://getmeadow.com/blog/elevate-meadow-case-study)

![PleasureMed and Irie x Meadow](//images.ctfassets.net/6kwu1u6s8j23/5BVCIM9UBH7uQf8MxouuxH/be15b7de22c95f45c68022891994c880/PleasureMed__17_.png)

<callout>[__Schedule a demo today __to discover how Meadow’s all-in-one platform can transform your cannabis retail business.](#upgrade-now)</callout>

Pleasure Med OG

See how Meadow helped PleasureMed streamline operations and elevate customer experiences.

PleasureMed: A First-of-Its-Kind Cannabis Experience Built on Meadow’s Dispensary Software

How Off the Charts Opened 30+ Locations in 2 Years with Meadow

Off the Charts x Meadow Case Study 


[![Meadow: Rated the #1 POS by Dispensary Operators](//images.ctfassets.net/6kwu1u6s8j23/3wBbNGsL0zumLEjDjA1D5q/88320ca1a5ec71c77430a856800c281b/Blog_Social_Proof_Banners__7_.png)️](https://www.g2.com/products/meadow-meadow/reviews)

<sidebar padding="no">  ![Off the Charts SF](//images.ctfassets.net/6kwu1u6s8j23/5lPaOWct9cPRKbQKVlln5G/1625efc25a4a33707deded9382da552a/Blog_side_bar_images___11_.png) </sidebar> 

Off the Charts is one of California's fastest growing cannabis retailers, expanding from a single dispensary to more than 30 locations in just two years. Their unprecedented growth meant they needed more than just a POS—they needed a scalable, reliable business platform that could support rapid expansion while maintaining the high-quality customer experience they had built their reputation on.

Scaling at this pace comes with unique challenges: keeping inventory accurate across multiple locations, training new staff efficiently, and ensuring seamless operations at every touchpoint. Many companies struggle to maintain consistency as they grow, but Off the Charts was committed to raising the bar, not lowering it. They needed a system that could simplify the complexities of multi-location management while enabling them to keep improving their service with every new store.

They found their answer in Meadow.

With 99.99% system uptime, training tools that made onboarding a breeze, and intuitive inventory management, Meadow made the operational side of scaling simple—allowing OTC’s team to focus on what mattered most: delivering an exceptional retail experience.

For dispensaries looking to expand without compromising on service, Off the Charts proves there’s a better way to grow.

<callout> __"We share one common goal: growth as a company while expanding access to cannabis to those in need. With Meadow, that vision became reality."__ 

  -Jordan Kuhl, General Manager, Off the Charts San Francisco </callout>

---

💡 Explore More Meadow Case Studies:

[PleasureMed: A First-of-Its-Kind Cannabis Experience Built on Meadow’s Dispensary Software
](https://getmeadow.com/blog/pleasuremed-case-study)

[Driving Growth with Meadow’s Dispensary Software: Elevate’s Success Story
](https://getmeadow.com/blog/elevate-meadow-case-study)

---

## Delighting Customers During Rapid Growth
Off the Charts wanted to expand access to cannabis across diverse California markets by building the state's most customer-focused dispensary chain. But maintaining exceptional service in the midst of fast growth wasn’t easy with their existing systems.

"With our previous POS, it took up to three minutes just to process a single order,” explains Marissa Molloy, regional manager of Off the Charts’ Northern California stores. “When you're focused on delivering a great customer experience, that just doesn't cut it.”

The challenges went beyond just slow transactions. To keep customer satisfaction at the highest level while scaling rapidly, Off the Charts needed:

- __Faster transactions to minimize wait times.__ A slow system wasn’t an option in high-volume stores, especially during peak hours and holidays like 4/20.
- __Personalized service at every location.__ A robust POS that allowed budtenders to access customer history and preferences, improving recommendations and customer loyalty.
- __Consistency across locations.__ Every store needed to operate with the same high standards, ensuring a familiar and reliable experience for customers no matter which OTC location they visited.

![Meadow x Off The Charts SF](//images.ctfassets.net/6kwu1u6s8j23/1SBX2QK7c5xc5ST7huqTjv/49a1145b66522167038549f4c7c774d7/Blog_Images_-_Dispensaries__19_.png)

With Meadow’s fast, intuitive transactions, seamless checkouts, and built-in tools for personalized service, Off the Charts has built a customer-focused dispensary chain that feels consistent, reliable, and welcoming across every location.

By prioritizing efficiency without sacrificing quality, they’ve set a new standard for cannabis retail in California—proving that growth and exceptional service can go hand in hand.

<callout> __"When you create the one thing that matters most – a consistently great customer experience – everything else falls into place. That's what Meadow helps us deliver, every day, across every location."__

-Jordan Kuhl, General Manager, Off the Charts San Francisco
 </callout>

## Building an Operational Powerhouse

Scaling a dispensary chain at the speed of Off the Charts requires more than just a great customer experience—it demands operational efficiency at every level. Behind the scenes, their team needed seamless workflows, real-time visibility, and a system that could handle high-volume transactions without fail. Meadow delivered exactly that: a robust, multi-store retail platform designed to keep operations running smoothly, no matter how fast OTC expanded. Backed by an experienced team who understands the complexities of cannabis retail, Meadow provided the tools, training, and reliability needed to power their growth.

![Meadow x Off the Charts SF](//images.ctfassets.net/6kwu1u6s8j23/27yr7hy1BhPfpS1xPtnW5D/deaf310041eefc61fc83684ba17d6c84/Blog_Images_-_Dispensaries__20_.png)

Off the Charts started with one location in Sherman Oaks, where Meadow worked closely with their team to refine and optimize the store launch process. Through hands-on support, real-time troubleshooting, and in-depth training, both teams fine-tuned every step—from inventory setup to staff onboarding—to ensure a smooth rollout across the entire OTC network.

Within days, the benefits were clear. Marissa Molloy immediately noticed the difference; __“within a couple of days of using Meadow, I knew we had a better system,”__ she recalls. __“Meadow is incredibly user-friendly and easy to learn__ with the help of the chat bubble and training videos they provide.” With a more intuitive platform in place, the OTC team could focus on what mattered most—getting new stores up and running quickly while delivering a seamless customer experience.

<sidebar padding="no"> ![Meadow Mastery Training Courses](//images.ctfassets.net/6kwu1u6s8j23/65M93XMS8qySlyt285h9QY/8d42bae83a5022bf1cc5919dbbb21535/Untitled_design_-_2025-01-29T110443.938.png) <figcaption>Off The Charts has mastered the art of rapid store launches. With Meadow Mastery training, every team member is equipped to deliver top-tier service from day one.<figcaption> </sidebar> 

With a proven strategy in place, Off the Charts was able to stand up new stores in as little as a week. To make this possible, they needed:

- __Fast, scalable training.__ Every new employee starts with Meadow Mastery, a video training program that ensures staff are ready to serve customers on day one.
- __Faster product setup.__ Meadow’s Weedmaps import feature slashed product setup time by 30+ minutes per invoice, allowing stores to open faster.
- __Expert support that truly understands cannabis retail.__ Unlike generic help desks, Meadow’s team of cannabis industry veterans provided real-world solutions within minutes.
- __Industry-leading reliability.__ With 99.99% uptime, managers could focus on growing the business instead of troubleshooting tech issues.

By integrating sales, delivery, and reporting all in one place, Meadow made things simple for the OTC team – and eliminated the need for a complex tech stack. As Marissa Molloy notes, “Meadow helps me every day – from being able to run reports on new customers and find out how they heard about us, to ordering reports, inventory, and discounts. Being able to see our daily sales broken down and using the insights tab for my biweekly reports is a huge help.”

This efficiency spans every aspect of their business. Regional managers now monitor performance across all locations in real-time, accessing key metrics like new customer acquisition, inventory levels, and sales data instantly. This visibility enables better decision-making and faster response to operational needs.

<callout> __"Meadow makes it easy to manage all our operations. Setting up inventory and creating a menu for new locations is awesome with their feature to import from Weedmaps. Creating an invoice could take up to an hour to receive, but with this feature it cuts it down by 30 minutes minimum."__ 

  -Marissa Molloy, Regional Manager, Off the Charts Northern California Stores </callout>

## Mastering Multi-Store Inventory

A seamless customer experience starts behind the scenes—with the right products, in the right quantities, at the right time. As Off the Charts scaled, inventory management became a critical pillar of their success, ensuring that every location operated smoothly and stayed compliant.

Without precise inventory control, fast-moving dispensaries risk lost revenue, compliance violations, and poor customer experiences. With 30+ locations and thousands of SKUs to manage, Off the Charts needed a system that could provide real-time visibility and easy inventory workflows across their entire network.

With Meadow’s inventory management tools, Off the Charts can track stock across multiple locations with ease. Managers can instantly verify inventory levels, and streamlined workflows allow staff to quickly add and update products—keeping every store stocked and running efficiently.

<sidebar padding="no" side="right"> ![Off the Charts SF Inventory Management](//images.ctfassets.net/6kwu1u6s8j23/5fW3XKTpbcrM4TK4QVCJxG/fbcc74c0e46284070b8306b44a2d4b9b/Blog_side_bar_images___13_.png) <figcaption>Off The Charts SF keeps inventory accurate and compliant with Meadow’s Cycle Counts, allowing staff to verify stock levels in real time without interrupting sales. <figcaption> </sidebar> 

But accurate inventory management isn’t just about efficiency—it’s also essential for compliance and loss prevention. That’s why Off the Charts relies on Meadow’s Cycle Counts tool to stay ahead of audits, theft, and inventory discrepancies.

With Meadow’s Cycle Counts tool, OTC staff can:
* Count inventory in real time while stores remain open—no need to pause sales
* Detect loss or theft instantly, catching discrepancies before they escalate
* Ensure compliance with Metrc, with smart tools to track and report inventory adjustments
* Assign multiple employees to count simultaneously, making the process faster and more efficient

By making Meadow’s Cycle Counts a core part of their inventory strategy, Off the Charts has minimized shrinkage, reduced time spent on full inventory counts, and ensured that every store stays compliant with California’s strict inventory regulations. Their ability to scale while maintaining accuracy and compliance is a direct result of this proactive approach.

---

💡 Learn more about Cycle Counts and Inventory Management Best Practices: 

[Cannabis Inventory Management Tips for your Dispensary
](https://getmeadow.com/blog/7-best-practices-for-streamlining-your-dispensary-inventory-management)  

[Cycle Counts for Smarter Dispensary Inventory Management
](https://getmeadow.com/blog/cycle-counts-for-smarter-dispensary-inventory-management)

---

## Creating the Future of Cannabis Retail
<sidebar padding="no"> ![Off the Charts](//images.ctfassets.net/6kwu1u6s8j23/5kv6beBAZWEjD8XZ2m9M2A/714e324405c16b3337cae78d077d7b32/C07371CB-6C88-4F6D-906B-CDF7D506ABBD_1_105_c.jpeg)<figcaption> </sidebar> 

Looking to the future, Off the Charts is positioned for continued expansion, with each new store bringing them closer to their goal of making cannabis accessible to everyone who needs it. With Meadow's scalable platform and their proven operational model, they're ready to bring their vision of accessible, quality cannabis retail to new markets across the country.

With Meadow's intuitive platform, cannabis retailers can elevate every aspect of their operations – from rapid staff training to precise inventory management to reliable performance at scale. Off the Charts shows what's possible when you combine an ambitious vision with the right tech partner to make it a reality.

---

Build a thriving cannabis retail operation with a platform that grows with you.

Schedule a demo today ⏬⏬⏬ to see how Meadow can power your expansion.


Discover their growth secrets—read the full case study now.

Lauren Sutton

A smiling woman with fair skin and long dark highlighted hair.

Lauren Author Portrait

Xzibit standing infront of his West Coast Collective’s Bel Air location offering top-quality cannabis products with streamlined operations through Meadow.

Bel Air Cannabis Dispensary - West Coast Collective Storefront

[West Coast Collective](https://xzibitswcc.com/), founded by legendary artist and entrepreneur Xzibit, was growing fast. With locations in Chatsworth and Bel Air, they needed a Point of Sale system that could keep up with high-volume transactions, fast-moving staff, and evolving compliance needs.

At first, the company had one location running on Meadow and two using Treez. Because the same team floated between stores, they had a unique opportunity: a true head-to-head comparison. And the verdict from the people actually using the systems every day—the budtenders and management team—was loud and clear: they wanted Meadow.

[![Meadow: Rated the #1 POS by Dispensary Operators](//images.ctfassets.net/6kwu1u6s8j23/3Wl9QZILEIDCkMXAjW9Vox/8eb154d80f7e3f488c3a68e843accb3d/1.png)️](https://www.g2.com/products/meadow-meadow/reviews)

<figure>
![Faster Cannabis Checkout with Meadow at West Coast Collective](//images.ctfassets.net/6kwu1u6s8j23/504cvC1BRMu2aObSv8486i/d3a9cd73a6d0f070cf5f97e25d76ffb4/DSC03642.jpg)
<figcaption>West Coast Collective’s Bel Air location, founded by Xzibit, where a commitment to quality products and operational excellence sets the tone for every customer experience.
</figcaption>
</figure>

---

### **The Challenge: Growing Pains and Split Systems**

Running two different systems created inconsistency, extra training burdens, and operational slowdowns. Budtenders were frustrated by the inefficiency of their other POS’ workflows. Even simple tasks like checking product info or looking up a customer during checkout took longer and required more clicks.

These friction points added up:

- **Longer transaction times** slowed down lines during peak hours
- **Clunky workflows** led to inefficiency and confusion
- **Split systems** made reporting, inventory, and training harder to manage
- **Limited support** left managers without the help they needed when problems came up

The team knew it was time to unify—and they wanted a partner who could make it seamless. They weren’t just looking for better software—they needed a switch that wouldn’t interrupt business, would win over the staff, and would deliver immediate improvements that could be felt on day one. When you’re juggling multiple locations and trying to maintain team morale, compliance, and profitability, a chaotic POS switchover isn’t an option. **They needed a partner that could make change feel like an upgrade—not a burden.**

<figure>
![West Coast Collective Budtenders Using Meadow POS](//images.ctfassets.net/6kwu1u6s8j23/3NAIf6kj0NA0GoGAf0paYQ/38c8aa2a8e9d6a6b47c040bac7b4414c/DSC03637.jpg)
<figcaption>Inside West Coast Collective, budtenders deliver fast, seamless service powered by Meadow’s easy-to-use POS system.
</figcaption>
</figure>

---

### **The Solution: A Seamless Switchover, Backed by Experts**

Meadow's white-glove onboarding team partnered with West Coast Collective to make the transition fast, smooth, and disruption-free.

- **METRC Cleanup and Inventory Accuracy**: Ahead of 4/20, Meadow worked with the West Coast Collective team to complete a full METRC audit and inventory cleanup. Starting fresh meant every product, package, and report was accurate from day one—giving managers confidence in their compliance and inventory tracking right out of the gate.
- **Minimal Staff Burden**: Although multiple managers and owners were involved in planning, only two team members were needed for the actual migration thanks to on-site Meadow support.
- **Zero Downtime**: Hardware was installed the night before go-live. Settings, inventory, and customer data were fully transferred ahead of opening. Customers experienced zero disruption.
- **Training in Advance**: Every budtender completed Meadow Mastery—Meadow’s self-paced training course—before launch, so they felt confident from their very first shift.
- **Quick Rollout Across Locations**: After a successful first launch, the team paused for 4/20, then migrated the Bel Air location in just a few days.

<figure>
![West Coast Collective POS System Upgrade - Meadow Onboarding](//images.ctfassets.net/6kwu1u6s8j23/c2xQTRxi0O9HW4WKwOsfW/e7c721e085f2ffa34a50f380484a233e/DSC03670.jpg)
<figcaption>The entrance to West Coast Collective’s Bel Air location showcases a wide selection of cannabis products and exclusive merch, setting the tone for a fast, organized, and customer-first experience powered by Meadow.
</figcaption>
</figure>

---

### **What a POS Switchover Actually Looks Like**

Switching your POS may feel like a major lift—but with the right approach and support, it can be seamless. Here’s what the process looked like for West Coast Collective:

1. **Choose the Right Partner**

    Start by choosing a provider who understands cannabis retail and can support your goals, growth, and compliance needs.

2. **Kick Off Onboarding and Prep**

    Meadow’s team works with you to plan the rollout, complete a full inventory and METRC cleanup, and get your settings dialed in. We do the heavy lifting, so your team doesn’t have to.

3. **Migrate Overnight**

    Hardware is installed, data is transferred, and systems go live—all outside of business hours. That means no downtime, no lost revenue, and no disruption to the customer experience.

4. **Launch with Confidence**

    On day one, Meadow is on-site or available virtually to walk your team through every step. With advance training through Meadow Mastery, your staff starts strong and stays confident.

This process is designed to be smooth, fast, and built around your team’s needs—because the right system should make your life easier, not harder.

<figure>
![West Coast Collective Budtenders Using Meadow POS](//images.ctfassets.net/6kwu1u6s8j23/lJ7Oj6r3rQvEnRWwgvM2n/60d55e85df042b8e390ed39ebcfce37e/DSC03625.jpg)
<figcaption>West Coast Collective budtenders completed Meadow’s online training courses before launch, then received onsite training and support from the Meadow team—ensuring a smooth transition, building confidence, and setting the foundation for success on day one.
</figcaption>
</figure>

---

### **The Outcome: Faster Lines, Happier Staff, Smoother Operations**

West Coast Collective's team immediately noticed the difference:

- **Faster Lines, Happier Customers**: Budtenders moved customers through the line quicker with Meadow's intuitive check-in and checkout experience.
- **Simpler Workflows**: Product lookups, discounts, and customer interactions were smoother and required fewer clicks.
- **Clean Inventory**: Starting fresh in Meadow gave managers confidence that their METRC reporting and stock levels were accurate.
- **On-Demand Support**: Post-launch, the team was supported virtually with training refreshers and troubleshooting help—though no "fires" ever came up.
- **Stronger Team Buy-In**: Staff who had worked in both systems overwhelmingly preferred Meadow, making the switch a decision backed by the entire team.

> Meadow has been a game-changer for our shop—it's streamlined our daily operations, made inventory a breeze, and the support team has been incredible. It’s clear the system was built with dispensaries in mind, and it shows.
> 
> — Jamie Wilson, Inventory Manager

<figure>
![West Coast Collective Dispensary Interior After Meadow POS Installation](//images.ctfassets.net/6kwu1u6s8j23/4Z1ZEPRYERwe8KaX09lyYW/93a1d02c7b214a500a65da5ebf6258d9/DSC03661.jpg)
<figcaption>Behind the scenes, West Coast Collective’s management team used Meadow’s inventory tools to organize, migrate, and clean up product data for a fresh start.
</figcaption>
</figure>

---

### **Key Features That Delivered Immediate Value**

- **Weedmaps Product Import**: Simplified product intake and [inventory management](https://getmeadow.com/features/inventory-management) by pulling accurate product details directly into Meadow—saving time, reducing errors, and keeping menus up to date effortlessly.
- **All-in-One System**: Combined [POS](https://getmeadow.com/features/point-of-sale), [loyalty](https://getmeadow.com/features/loyalty-and-rewards), [eCommerce](https://getmeadow.com/features/ecommerce), [delivery](https://getmeadow.com/features/cannabis-delivery), and [reporting](https://getmeadow.com/features/analytics-and-reporting) in one platform.
- **Detailed Audit Logs & Permissions**: Provided accountability and peace of mind with clear visibility into every action. Learn more about [Meadow's Precise Team Permissions](https://getmeadow.com/blog/team-permissions)
- **Built-In Pickup & Delivery**: Enabled expansion into new sales channels without third-party tools.
- **Expert Help, Fast**: [Responsive support](https://getmeadow.com/features/customer-support) from a real team of cannabis retail experts—not generic ticketing systems.

<figure>
![Consistent Operations Across West Coast Collective Locations](//images.ctfassets.net/6kwu1u6s8j23/7z4jb4nW7Y4FTB1ierlThb/359242161e40b4fd7fdfcdc76ec0391c/DSC03644.jpg)
<figcaption>After switching to Meadow, West Coast Collective’s checkout lines moved faster than ever—improving the customer experience across both locations.
</figcaption>
</figure>

### **The Takeaway**

Switching POS systems can feel overwhelming—but it doesn’t have to be. West Coast Collective made the move with confidence by choosing a partner who handled the heavy lifting and prioritized their team’s experience.

Whether you’re running one shop or scaling to multiple locations, Meadow makes it easier to unify your operation and deliver the kind of experience your team and customers deserve.

*Built for cannabis. Backed by experience. Trusted by operators.*

<callout>[Ready to make the switch? Book a demo or call us now.](#upgrade-now)</callout>

---

__Continue reading on the Meadow blog:__
- [What is Cannabis POS Software?](https://getmeadow.com/blog/what-is-cannabis-pos-software)
- [Choosing the Best Sales Model for Cannabis Retail Success](https://getmeadow.com/blog/how-compliance-and-dispensary-inventory-management-dictates-your-cannabis) 
- [How to Start a Cannabis Delivery Service in California](https://getmeadow.com/blog/10-steps-to-launch-a-successful-new-cannabis-delivery-service-in-california)

West Coast Collective’s Bel Air location offering top-quality cannabis products with streamlined operations through Meadow.

Xzibit's Bel Air Cannabis Dispensary - West Coast Collective Storefront

Switching POS systems can feel overwhelming—but it doesn’t have to be. 

How Xzibit's West Coast Collective Made the Switch to Meadow—Without Missing a Beat

Elevate Woodland Hills Dispensary Inventory Software

Elevate Woodland Hills Dispensary

<sidebar padding="no">
  <video-player url="https://youtu.be/AhwSIiP8WUo"></video-player>
</sidebar>

For [Elevate](https://elevate-dispensary.com/ "Elevate"), one of Southern California’s fastest-growing cannabis retailers, providing an exceptional shopping experience is at the heart of their success. With three dispensary locations and two more set to open, Elevate needed a cannabis dispensary POS system that could grow with them. Their goals were clear: simplify dispensary operations, empower staff, and deliver a seamless experience to customers, all while ensuring compliance with California’s strict regulations.

That’s where Meadow came in. __“Meadow is the best platform we’ve used. It’s user-friendly, fast, and backed by incredible support,” says Leslie, Marketing Director at Elevate Woodland Hills__. Meadow’s all-in-one cannabis POS software provided the tools Elevate needed to streamline workflows, optimize inventory, and create meaningful connections with customers.

[![Meadow: Rated the #1 POS by Dispensary Operators](//images.ctfassets.net/6kwu1u6s8j23/3wBbNGsL0zumLEjDjA1D5q/88320ca1a5ec71c77430a856800c281b/Blog_Social_Proof_Banners__7_.png)️](https://www.g2.com/products/meadow-meadow/reviews)

![Elevate Woodland Hills ](//images.ctfassets.net/6kwu1u6s8j23/45v9MwRvOD8F7TNiG9BXvG/46d42e95d051608d09c1fa9692c1b22c/Elevate__3_.png)

<callout>[Ready to Simplify Your Dispensary Operations? Connect with Us Now.](#upgrade-now)</callout>

## Meeting the Challenges of Growth

<sidebar padding="no"> ![Drew, General Manager Elevate Woodland Hills](//images.ctfassets.net/6kwu1u6s8j23/2IoaWgA4o5RRNEQFi679Z2/5f281db3e8ef149ce3b65f95585b3a74/Drew__General_Manager_Elevate_Woodland_Hills__1_.png) </sidebar> 

As Elevate grew its operations, their cannabis business encountered increasingly complex challenges. Managing multiple sales channels—like in-store, delivery, and pickup—required a streamlined POS system to unify operations and inventory. However, previous systems created inefficiencies.

“When we were growing, we struggled with systems that didn’t talk to each other. Data wasn’t syncing, and it caused delays and inefficiencies,” says Drew, Elevate’s General Manager.

By replacing fragmented systems with a unified platform, Meadow simplified complex workflows. This all-in-one approach allowed Elevate to refocus their efforts on delivering an exceptional customer experience while keeping operations efficient.

> We use Meadow in all three of our locations because it’s the fastest and easiest way to manage our business.

## A Unified Platform for Streamlined Operations

When Elevate needed to replace fragmented systems that slowed their operations, Meadow provided the perfect solution. By implementing Meadow’s unified dispensary POS system, Elevate streamlined their cannabis dispensary operations across all channels—storefront, delivery, and pickup. Real-time updates ensure inventory stays accurate, and Meadow’s integration with Metrc keeps compliance effortless.

“We needed something that made our workflows easier and faster,” explains Adrian, Elevate’s Inventory Manager. “With Meadow, we’re able to get deliveries out on time, keep inventory accurate, and run every sales channel smoothly.”

![Elevate Kiosk](//images.ctfassets.net/6kwu1u6s8j23/5CwupwBMnX5pOUGzt9x1yK/25f660939444894155275162eedb05e7/Elevate__4_.png)

## Transforming Data into Insights
<sidebar padding="no"> ![Leslie, Marketing Director Elevate Woodland Hills](//images.ctfassets.net/6kwu1u6s8j23/4VROMmElWsFLrndbDHpN43/29037a352b660c36928d6fc213cd55ac/Leslie__Marketing_Director_Elevate_Woodland_Hills__2_.png) </sidebar> 

One of Meadow’s biggest strengths is its ability to provide Elevate with real-time, reliable data. The built-in CRM empowers staff to access customer purchase history, enabling tailored recommendations and enhancing the shopping experience. Meanwhile, comprehensive reporting tools help Elevate predict trends, optimize inventory, and make more informed decisions.

“When I look at the data in Meadow, I can trust it completely,” says Drew. “It helps us predict trends, stock the right products, and create game plans with just a few clicks.”

By leveraging Meadow’s reliable cannabis POS system, Elevate gains insights that keep their cannabis retail business running efficiently and profitably. __Learn more:__ [Key Features of Meadow’s Robust Reporting & Analytics System ](https://getmeadow.com/features/analytics-and-reporting)

> “I have all this data and information at my fingertips because of Meadow. It allows us to really predict trends and see where our customers are going.”

![Elevate Woodland Hills x Ember Valley](//images.ctfassets.net/6kwu1u6s8j23/4yujehU6omzKmax1yTBOdm/cf07833a46e58ebb789f93d80ae96bc4/Elevate__8_.png)

## Delivering a Seamless Customer Experience
Elevate knows that a great customer experience builds loyalty and drives sales. With Meadow, they’ve created a system where customers can shop effortlessly, whether in-store or online. Real-time inventory updates eliminate the frustration of overselling or inaccurate menus, ensuring that the products customers want are always available.

“We can offer better consultations with accurate inventory and customer data at our fingertips,” says Drew. “It makes every interaction more meaningful.” Budtenders use Meadow’s iPad integration to access customer profiles and purchase history, offering personalized recommendations that keep customers coming back.

![Elevate Woodland Hills Sales Experience](//images.ctfassets.net/6kwu1u6s8j23/1d1o8Sn3HO9MCcTkNUaW0a/d95d067aa62ce6a7b6cdea9e0e4857fb/Elevate__5_.png)

## Accurate Menus Across Channels
<sidebar padding="no" side="right"> ![Adrian, Inventory Manager Elevate Woodland Hills](//images.ctfassets.net/6kwu1u6s8j23/4OLLPPytqhmktvWtOKn5Vn/efee1a118cc34414514753d6d8d2db49/Adrian__Inventory_Manager_Elevate_Woodland_Hills__1_.png) </sidebar> 

Maintaining accurate menus is critical for any cannabis retail business, and Elevate depends on Meadow to ensure consistency across all channels. Whether customers are shopping through in-store kiosks, Elevate’s website, or third-party platforms like Weedmaps and Leafly, Meadow’s real-time inventory updates keep product availability accurate and up-to-date.

This eliminates the frustration of overselling or showing outdated stock. Accurate menus also empower Elevate’s staff to focus on providing great service. With Meadow, Elevate has turned menu management into a key strength, ensuring customers always have access to the most accurate information about their inventory, no matter where they choose to shop.

> “Meadow helps us execute all the essentials, from the back end to the front end. It’s a great experience, and I couldn’t imagine running our dispensaries without it.”

## Fast, Streamlined Delivery
[Delivery](https://getmeadow.com/features/cannabis-delivery) has become a cornerstone of Elevate’s cannabis business, transforming how they connect with customers. As demand for convenient purchasing options increased, they relied on Meadow to handle the fast pace of delivery operations while staying compliant with California’s regulations.

“We needed a system that could support our growing delivery operations without adding unnecessary complexity,” says Drew. Meadow’s tools enabled Elevate to optimize routes, dispatch smarter, and complete more deliveries per hour. This efficiency reinforced Elevate’s reputation for reliability and convenience, making delivery an integral part of their strategy.

![Inventory Management software for Dispensary](//downloads.ctfassets.net/6kwu1u6s8j23/2b6O9c733yAXo9pi7Ihpbk/0e1ae17bbf87fa0c03010d66f8fc5ea9/Inventory_Management_software_for_Dispensary.png)

## Support That Makes a Difference
For Elevate, Meadow’s [customer support](https://getmeadow.com/features/customer-support) and onboarding tools stood out as game changers. When scaling their operations, they needed a partner that could help their team onboard quickly and resolve challenges in real time. Meadow delivered with Meadow Mastery, a series of short video tutorials that make training new hires fast and effective.

“The training videos are straightforward and incredibly helpful for new staff,” says Drew. “And the support chat is so fast—it’s the best I’ve ever experienced.”

Meadow’s quick, responsive support ensures Elevate can resolve any issues in real time, keeping operations running smoothly. “The support chat is very fast. They’ll get back to you in minutes,” says Adrian. “I always get the answers I need.”

![Elevate Woodland Hills Checkin ](//images.ctfassets.net/6kwu1u6s8j23/2vRkIMG0fA3aCqlj8rvjzJ/a112e8aaafdb87661a944ec3e6fb6434/Elevate__12_.png)

## Smarter Inventory Management
Inventory is the backbone of any successful cannabis business, and staying accurate and compliant became a top priority as Elevate grew. Meadow’s tools helped streamline their processes, from eliminating manual errors with a seamless Metrc integration to simplifying monthly cycle counts and purchase order tracking.

These features didn’t just save time—they provided crucial insights. “We create game plans based on the reporting, and it makes a huge difference," says Adrian. Real time data allows Elevate to make smarter decisions about ordering, stocking, and scaling. 

![Elevate Woodland Hills Inventory ](//images.ctfassets.net/6kwu1u6s8j23/7aMBVQRyKGIWzihlWljwlK/347725ae9585826b54fa3eebd2cac409/Elevate__6_.png)

## A Platform Built for Growth
As Elevate prepares to open two new locations, maintaining efficiency and an exceptional customer experience is top priority. Scaling operations introduces new complexities, from managing larger teams to handling increased inventory and sales volume across multiple locations. However, with Meadow’s tools in place, Elevate feels equipped to meet these challenges head-on.

Meadow’s flexible and scalable platform allows Elevate to expand without sacrificing quality or reliability. By centralizing operations and offering real-time insights, Meadow ensures that their new locations can operate as seamlessly as their established stores. This foundation of efficiency and consistency gives Elevate the confidence to grow while maintaining the elevated experience their customers expect.

![Elevate Woodland Hills, Meadow Point of Sale](//images.ctfassets.net/6kwu1u6s8j23/6JtAAQhh6AMIBb3JOieZfc/965ad517362af7a5f7dd43abfb9f13de/Elevate__14_.png)

## A Partner for Success
Meadow’s platform has helped Elevate streamline their cannabis dispensary operations, paving the way for long-term success.

As Elevate prepares to expand into new locations, they see Meadow as more than just a technology provider—it’s a trusted partner in their growth. With Meadow’s support, Elevate can scale efficiently, stay ahead in the competitive cannabis market, and ensure every new store reflects the same standard of excellence that has defined their success so far.

![Elevate Woodland Hills Self Serve Kiosk](//images.ctfassets.net/6kwu1u6s8j23/5DZMgmsW8Ss1YN6QvJcnHM/406b666db64bfd53266da3e2dbb31122/Elevate__7_.png)

<callout>[Want to know more about Meadow?  Let's talk.](#upgrade-now)</callout>

## Explore More Case Studies

Retail Operators Share Why They Upgraded to Meadow

#### [Coast to Coast: A Vertically Integrated, Multi-Shop Operation On the Importance of Choosing the Right Cannabis POS System](https://getmeadow.com/case-studies/coast-to-coast)
#### [Vapor Room: An OG San Francisco Institution Powered by Meadow's Dispensary & Delivery Software](https://getmeadow.com/case-studies/vapor-room)

Elevate Woodland Hills Dispensary Retail Case Study

Unlock the story behind Elevate’s growth and their trusted partnership with Meadow.

Posts tagged “Case Study”

PleasureMed: A First-of-Its-Kind Cannabis Experience Built on Meadow’s Dispensary Software

How Off the Charts Opened 30+ Locations in 2 Years with Meadow

How Xzibit's West Coast Collective Made the Switch to Meadow—Without Missing a Beat

Driving Growth with Meadow’s Dispensary Software: Elevate’s Success Story

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